IT CloudOps Engineer

XR Extreme Reach; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexible hybrid

Global community

Inclusive culture

Job summary

XR Extreme Reach is seeking a CloudOps Engineer to design, develop and document cloud infrastructure and monitoring solutions. You will work with the team to gather requirements, deploy cloud technology and scale our platform powering video advertising.

Responsibilities include production monitoring, incident handling, automation and continuous improvement of cloud operations. The role requires hands-on troubleshooting, RCA reporting and collaboration across APAC, UK/EMEA and US time zones to

Qualifications

• Automate manual ops tasks to streamline processes.
• Improve system reliability and reduce incidents.
• Manage proactive monitoring across Production.
• Analyze live issues and guide developers to prevent repeats.
• Provide Tier 3 on-call support across APAC/UK/EMEA/US (24x7).
• Respond as first responder for infra incidents.
• Perform root-cause analysis and RCA reports.
• Create automated infrastructure solutions and config management.
• Assist developers in fixing bugs with context.
• Understand large-scale on-prem and cloud systems: networking, security, scaling, monitoring, KPIs.
• Adapt quickly to new PAAS offerings and APIs.

Responsibilities

• Monitor production environments and manage incidents.
• Deploy cloud technology to scale our platform.
• Collaborate with team to gather requirements and deploy cloud infra.
• Provide 24x7 on-call coverage during weekends and public holidays.
• Develop and document cloud monitoring solutions.
• Improve security, redundancy and performance KPIs.

Skills

Automation

Incident management

Monitoring solutions

Root cause analysis

On-call support

Cloud technologies

Team collaboration

Troubleshooting

Tools

CI/CD tools

Terraform

Cloud platforms

Job description

If building and maintaining cloud scalable systems and solving complex problems is your passion, you are reliable, collegial and thrive in a fast-paced collaborative environment, this is the job for you. The CloudOps Engineer will use their expertise to design, develop, and document our cloud infrastructure, and cloud monitoring solutions. This individual will work with team members to gather requirements and deploy cloud technology to help scale our platform used to power the world’s video advertising. The role involves monitoring production environments, incident management, troubleshooting, deployments, automation, security, and continuous improvement of cloud operations.

Requirements

• Automate manual ops tasks to streamline processes and reduce manual effort.
• Identify areas where systems can be improved to increase system reliability and reduce system incidents.
• Manage and support proactive monitoring solutions across the Production environment
• Look for trends and themes in issues reported in Live Applications and facilitate investigations by Developers to avoid repeated occurrences
• Perform actions on the Product codebase (backend/frontend) for real-time diagnosis of major incidents in Live systems
• Perform analysis and reporting on frequently occurring Live problems
• Deliver Tier 3 support for Extreme Reach production infrastructure across a 3-shift rotation (APAC, UK/EMEA, US), providing 24x7 on-call coverage during Weekend & Public Holiday to resolve complex issues to maintain critical service availability and reliability.
• Act as a first responder for infrastructure and production incidents.
• Perform root-cause analysis and prepare incident/RCA reports.
• Implement corrective and preventive actions to avoid recurring incidents.
• Creates and manages Automated Infrastructure solutions. Automated builds and configuration management.
• Assist Developers who are fixing bugs to understand the detail and user scenarios around reported bugs to accelerate triage and fixing
• Understands the fundamentals of large scale on-prem and cloud mission critical systems; networking, security, redundancy, scalability, monitoring, & performance KPIs.
• Fast, adaptable, with a proven ability to integrate and exploit new technologies, PAAS offerings, and API’s

What we offer

• Wepromote a flexible hybrid working approach tohelp you findthe best workingbalance
• Aglobal diversecommunity, where we learn from each other. At Extreme Reach, we cooperate, debate, make decisions, celebratesuccessesand have fun as a team. Our leadership is focused onpeople,creating a strong, inclusive culture, so you always have the chance to share your opinion.

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