IT CloudOps Engineer

XR; Kuala Lumpur; Hybrid; MYR 120,000 - 200,000; Full time

Benefits offered by this job

Competitive benefits

Flexible hybrid working

Job summary

XR is seeking a CloudOps Engineer to design, develop and document scalable cloud infrastructure and monitoring solutions. You will work across production systems, automate tasks, and support triage and incident management in a fast-paced environment.

In this hybrid role, you will participate in on-call rotation across APAC, UK/EMEA and US time zones, driving RCA analysis and preventive actions to improve reliability and performance of our platform powering video advertising.

Qualifications

• Experience designing, developing and documenting cloud infrastructure.
• Strong incident management and root-cause analysis skills.
• Proficiency with monitoring, alerting and automation to improve reliability.

Responsibilities

• Automate manual ops tasks to streamline processes and reduce manual effort.
• Manage proactive monitoring across Production environments and provide Tier 3 support.
• Lead incident response activities, perform RCA, and implement preventive actions.
• Collaborate with Developers on bug triage and faster fixes for live systems.
• Support 24x7 on-call coverage across APAC, UK/EMEA and US time zones.

Skills

Cloud infrastructure

Incident management

Monitoring and observability

Automation and scripting

Job description

If building and maintaining cloud scalable systems and solving complex problems is your passion, you are reliable, collegial and thrive in a fast-paced collaborative environment, this is the job for you. The CloudOps Engineer will use their expertise to design, develop, and document our cloud infrastructure, and cloud monitoring solutions. This individual will work with team members to gather requirements and deploy cloud technology to help scale our platform used to power the world’s video advertising. The role involves monitoring production environments, incident management, troubleshooting, deployments, automation, security, and continuous improvement of cloud operations.

• Automate manual ops tasks to streamline processes and reduce manual effort.
• Identify areas where systems can be improved to increase system reliability and reduce system incidents.
• Manage and support proactive monitoring solutions across the Production environment
• Look for trends and themes in issues reported in Live Applications and facilitate investigations by Developers to avoid repeated occurrences
• Perform actions on the Product codebase (backend/frontend) for real-time diagnosis of major incidents in Live systems
• Perform analysis and reporting on frequently occurring Live problems
• Deliver Tier 3 support for Extreme Reach production infrastructure across a 3-shift rotation (APAC, UK/EMEA, US), providing 24x7 on-call coverage during Weekend & Public Holiday to resolve complex issues to maintain critical service availability and reliability.
• Act as a first responder for infrastructure and production incidents.
• Perform root-cause analysis and prepare incident/RCA reports.
• Implement corrective and preventive actions to avoid recurring incidents.
• Creates and manages Automated Infrastructure solutions. Automated builds and configuration management.
• Assist Developers who are fixing bugs to understand the detail and user scenarios around reported bugs to accelerate triage and fixing
• Understands the fundamentals of large scale on-prem and cloud mission critical systems; networking, security, redundancy, scalability, monitoring, & performance KPIs.
• Fast, adaptable, with a proven ability to integrate and exploit new technologies, PAAS offerings, and API’s

What we offer

• Competitive benefits

• Wepromote a flexible hybrid working approach tohelp you findthe best workingbalance

• Aglobal diversecommunity, where we learn from each other. At Extreme Reach, we cooperate, debate, make decisions, celebratesuccessesand have fun as a team. Our leadership is focused onpeople,creating a strong, inclusive culture, so you always have the chance to share your opinion.