IT Business Consultant Sales (SAP SD)

Swarovski; George Town; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Swarovski is seeking an IT Business Consultant Sales (SAP SD) to join our diverse team in delivering SAP-based solutions for Sales, Logistics, and retail processes. You will analyze requirements, design processes, and coordinate with vendors to implement SAP S/4HANA Sales and related modules.

Key duties include SAP customization, EDI integration, and training while ensuring compliance with legal and security standards across markets.

Qualifications

• Bachelor's degree in business administration, supply chain management, logistics, computer science, information technology, or comparable qualification.
• 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
• Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
• Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
• Experience gathering business requirements and translating them into system solutions.
• Ability to collaborate with business users, developers, architects, and external vendors.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English.

Responsibilities

• Develop and apply solid working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
• Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
• Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
• Contribute to process design and solution documentation using established global templates and standards.
• Support EDI integration activities, testing, and issue resolution with business partners and vendors.
• Perform standard SAP customizing and maintain technical documentation within the assigned scope.
• Apply defined legal, security, and regulatory requirements in supported markets.
• Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
• Resolve standard incidents independently and escalate complex issues to senior team members or vendors.
• Contribute to process improvements, automation opportunities, and system enhancements.
• Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
• Maintain accurate process, support, and integration documentation for knowledge sharing.

Education

Bachelor's degree in business/IT or equivalent

Tools

SAP S/4HANA Sales

Pricing

Order-to-Cash

EDI integrations

SAP CAR

Omnichannel retail

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an IT Business Consultant Sales (SAP SD) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Develop and apply solid working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
• Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
• Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
• Contribute to process design and solution documentation using established global templates and standards.
• Support EDI integration activities, testing, and issue resolution with business partners and vendors.
• Perform standard SAP customizing and maintain technical documentation within the assigned scope.
• Apply defined legal, security, and regulatory requirements in supported markets.
• Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
• Resolve standard incidents independently and escalation complex issues to senior team members or vendors.
• Contribute to process improvements, automation opportunities, and system enhancements.
• Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
• Maintain accurate process, support, and integration documentation for knowledge sharing.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Degree in business administration, supply chain management, logistics, computer science, information technology, or comparable qualification.
• 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
• Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
• Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
• Experience gathering business requirements and translating them into system solutions.
• Ability to collaborate effectively with business users, developers, architects, and external vendor.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English.

What we offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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