IT Business Consultant Sales (SAP SD)

SWAROVSKI GLOBAL BUSINESS SERVICES ASIA SDN BHD; Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work options

Learning and career development

Job summary

Swarovski Global Business Services Asia Sdn Bhd is seeking an IT Business Consultant Sales (SAP SD) to work on SAP Sales, S/4HANA, and related retail applications in a hybrid setup. You will gather requirements, implement processes, and collaborate with cross-functional teams to deliver stable SAP solutions.

The role requires 3-5 years of SAP experience, strong analytical skills, and excellent English communication. Eligible for hybrid work and diverse exposure across global retail operations.

Qualifications

• Degree in business administration, supply chain management, logistics, computer science, information technology, or comparable qualification.
• 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
• Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
• Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
• Experience gathering business requirements and translating them into system solutions.
• Ability to collaborate with business users, developers, architects, and external vendors.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English.

Responsibilities

• Develop and apply solid working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
• Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
• Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
• Contribute to process design and solution documentation using established global templates and standards.
• Support EDI integration activities, testing, and issue resolution with business partners and vendors.
• Perform standard SAP customizing and maintain technical documentation within the assigned scope.
• Apply defined legal, security, and regulatory requirements in supported markets.
• Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
• Resolve standard incidents independently and elevate complex issues to senior team members or vendors.
• Contribute to process improvements, automation opportunities, and system enhancements.
• Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
• Maintain accurate process, support, and integration documentation for knowledge sharing.

Skills

SAP SD

SAP CAR

EDI integrations

Pricing

Omnichannel retail

English communication

Analytical skills

Education

Relevant degree fields

Tools

SAP S/4HANA Sales

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an IT Business Consultant Sales (SAP SD) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Develop and apply solid working knowledge of SAP Sales and Distribution, eDocument Cockpit, EDI, Pricing, and omnichannel retail processes.
• Support analysis and implementation activities for SAP Sales, SAP CAR (POSDTA, OAA), and related retail applications.
• Gather, analyze, and document business requirements with guidance from senior consultants and solution owners.
• Contribute to process design and solution documentation using established global templates and standards.
• Support EDI integration activities, testing, and issue resolution with business partners and vendors.
• Perform standard SAP customizing and maintain technical documentation within the assigned scope.
• Apply defined legal, security, and regulatory requirements in supported markets.
• Participate in user testing, deployment preparation, training, cutover, and hypercare activities.
• Resolve standard incidents independently and elevate complex issues to senior team members or vendors.
• Contribute to process improvements, automation opportunities, and system enhancements.
• Collaborate with business users, developers, architects, and support teams to deliver stable solutions.
• Maintain accurate process, support, and integration documentation for knowledge sharing.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Degree in business administration, supply chain management, logistics, computer science, information technology, or comparable qualification.
• 3-5 years of experience supporting SAP Sales, Logistics, Retail, or related enterprise applications.
• Hands-on experience with SAP S/4HANA Sales, pricing, and order-to-cash processes.
• Exposure to SAP CAR (POSDTA, OAA), EDI integrations, or omnichannel retail solutions.
• Experience gathering business requirements and translating them into system solutions.
• Ability to collaborate effectively with business users, developers, architects, and external vendor.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication skills in English.

What we offer

You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#LI-Hybrid

ABOUT SWAROVSKI

The New

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accesso-ries. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an in-tegral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education pro-grams and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.

ABOUT SWAROVSKI

The New

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry and accessories, as well as crystal objects and home accesso-ries. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an in-tegral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education pro-grams and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.