IT ASSISTANT MANAGER – INFRASTRUCTURE, ERP, DATA & DIGITAL TRANSFORMATION

Wakomas Chemical; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

WAKOMAS Chemical Sdn Bhd in Selangor is seeking an IT Assistant Manager to lead infrastructure, cybersecurity, ERP/NetSuite administration and digital transformation initiatives.

You will own Microsoft 365, data analytics, dashboards and automation projects, partnering with management and external vendors to improve efficiency, controls and decision-making.

Role requires strong leadership, governance, and hands-on oversight of IT projects with a focus on security and compliance.

Qualifications

• Bachelor's degree in IT or related field required.
• 3-5 years IT experience with 1-2 years in supervisory/leadership role.
• Experience managing corporate IT infrastructure and end-user systems.
• Experience administering Microsoft 365 environments.
• Experience with ERP systems; Oracle NetSuite preferred.
• Strong networking, endpoint security and cybersecurity knowledge.
• Experience managing external IT vendors and tech projects.
• Knowledge of data management, reporting and BI concepts.

Responsibilities

• Manage overall IT infrastructure, networks, systems, hardware, software and cybersecurity.
• Administer Microsoft 365 including users, licences, permissions, email, Teams, OneDrive and SharePoint.
• Onboard/offboard employees, system access, devices and IT assets.
• Oversee cybersecurity controls, access management, data protection, backup and incident response.
• Manage IT assets, licences, subscriptions, vendors and annual IT budget.
• Coordinate IT helpdesk and resolve recurring issues.
• Act as system owner/admin for Oracle NetSuite ERP, including access, workflows, reporting and integrations.
• Work with departments to improve processes via data analytics, dashboards, automation and digitalisation.
• Identify and implement AI and emerging tech to boost productivity and reporting.
• Manage IT vendors and projects from implementation to post-support.
• Develop IT policies, SOPs, governance and audit/compliance documentation.

Skills

IT infrastructure

Cybersecurity

End-user support

Microsoft 365 administration

ERP systems

Oracle NetSuite experience

Data analytics

Dashboards

AI & automation awareness

Vendor management

Education

Bachelor's degree in Information Technology / related field

Tools

Microsoft 365

Oracle NetSuite

Job description

IT ASSISTANT MANAGER - INFRASTRUCTURE, ERP, DATA & DIGITAL TRANSFORMATION

WAKOMAS Chemical Sdn Bhd is a leading provider of petrochemical and industrial chemical products and solutions. With over 30 years of industry experience, we are known for our reliability, and our diverse team of talented professionals work together to deliver exceptional service to our clients and drive the growth of our business.

About the Role

The IT Assistant Manager is responsible for the overall management, reliability, security and continuous improvement of Wakomas Chemical Sdn Bhd's information technology environment.

The position combines three core areas of responsibility:

1. IT Infrastructure, Cybersecurity & End-User Support
2. ERP / NetSuite Systems Management
3. Automation, AI & Digital Transformation

The IT Assistant Manager shall act as the Company's internal technology owner and primary liaison between Management, business departments, employees, external IT service providers, software vendors and system implementation partners.

The role is expected to go beyond day-to-day IT support by identifying and implementing technology, system, automation and data solutions that improve operational efficiency, management visibility, cybersecurity, internal controls and business decision-making.

What you'll be doing

1. 1. Manage the Company's overall IT infrastructure, networks, systems, hardware, software and cybersecurity to ensure reliable and secure operations.
2. 2. Administer Microsoft 365, including user accounts, licences, permissions, email, Teams, OneDrive and SharePoint.
3. 3. Manage employee IT onboarding and offboarding, system access, devices and IT asset allocation.
4. 4. Oversee cybersecurity controls, access management, data protection, backup, recovery and security incident management.
5. 5. Manage IT assets, software licences, subscriptions, vendors and annual IT budget.
6. 6. Provide and coordinate IT helpdesk support and resolve recurring technical issues.
7. 7. Act as the internal system owner and administrator for Oracle NetSuite ERP, including user access, workflows, system support, enhancements, reporting and integrations.
8. 8. Work with business departments to improve processes through data analytics, dashboards, automation and digitalisation.
9. 9. Identify and implement practical AI and emerging technology solutions to improve productivity, reporting and operational efficiency.
10. 10. Manage IT vendors and technology projects, including implementation, UAT, user training and post-implementation support.
11. 11. Develop and maintain IT policies, SOPs, system documentation and governance controls to support audit and compliance requirements.

What we're looking for

1. 1. Bachelor's Degree in Information Technology, Computer Science, Information Systems, Data Science, Software Engineering or a related discipline.
2. 2. Minimum 3-5 years of relevant IT experience, with at least 1-2 years in a supervisory, managerial or technology project leadership capacity.
3. 3. Demonstrated experience managing corporate IT infrastructure and end-user systems.
4. 4. Experience administering Microsoft 365 environments.
5. 5. Experience with ERP systems; Oracle NetSuite experience is strongly preferred.
6. 6. Working knowledge of networking, endpoint security, firewalls, access controls and cybersecurity practices.
7. 7. Experience managing external IT vendors and technology projects.
8. 8. Strong understanding of data management, reporting and business intelligence concepts.

Why Join Us

At WAKOMAS Chemical Sdn Bhd, we are committed to creating a rewarding and growth-oriented environment for our employees. We offer competitive remuneration, career development opportunities, and the chance to work with an experienced and dynamic industry team.