IT Application Support & Training Specialist

myNEWS HOLDINGS BERHAD; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

myNEWS Holding Berhad in Malaysia is seeking an energetic IT support professional to deliver first-level support for IT applications, diagnose issues, and assist users.

You will develop, maintain and test applications, conduct user training, document processes, and ensure projects are completed on time through proactive follow-up and clear communication. Fresh graduates are encouraged to apply. This permanent full-time role offers growth within a retail technology environment.

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree in Computer Science/ Information Technology or equivalent.
• Minimum 1 year working experience in an IT application support environment will be an added advantage.
• Fresh graduate/ Entry level candidates are encouraged.
• Knowledge in MSSQL/HTML/CSS/.
• Net is an added advantage.
• Good analytical and problem-solving skills, good communication skills, detail oriented, possess initiative, and ability to work independently with minimum supervision.

Responsibilities

• Provide first-level support to users on the IT application assigned related requests and inquiries.
• Coordinating, diagnosing, troubleshooting, and rectifying incoming system issues.
• To develop, maintain, test, conduct user training, and improve the applications.
• Follow-up and communicate effectively with relevant parties to ensure the project is delivered on time.
• To create application and business processes documentation
• Ensure all mandatory project/ change request documents are properly tested, signed off, and documented.
• To handle ad-hoc tasks assigned from time to time assigned by superior.

Skills

First-level IT support

Troubleshooting

Communication skills

Documentation

Analytical thinking

Education

Diploma / Bachelor's in Computer Science or IT

Tools

MS SQL

HTML

CSS

Job description

myNEWS Holding Berhad in Malaysia is seeking an energetic IT support professional to deliver first-level support for IT applications, diagnose issues, and assist users.

You will develop, maintain and test applications, conduct user training, document processes, and ensure projects are completed on time through proactive follow-up and clear communication. Fresh graduates are encouraged to apply. This permanent full-time role offers growth within a retail technology environment.