IT APPLICATION SUPPORT

myNews; Petaling Jaya; On-site; MYR 33,480 - 55,800; Full time

Job summary

A leading technology firm in Petaling Jaya is looking for an IT Application Support specialist to provide first-level user support and troubleshoot system issues. Candidates must have at least a Diploma or Bachelor's Degree in Computer Science or a related field, with a preference for those having a minimum of one year of experience or fresh graduates. Strong analytical, communication, and problem-solving skills are critical. The role involves application development and user training, and encourages initiative and independent work.

Qualifications

• Candidate must possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology.
• Minimum 1 year working experience in an IT application support environment is an advantage.
• Fresh graduates/Entry level candidates are encouraged to apply.

Responsibilities

• Provide first-level support to users on assigned IT applications.
• Coordinate, diagnose, troubleshoot, and rectify system issues.
• Develop, maintain, test applications, and conduct user training.
• Ensure project delivery on time through effective communication.

Skills

Analytical skills

Problem-solving skills

Communication skills

Detail-oriented

Initiative

Independent work

Education

Diploma or Bachelor's in Computer Science/Information Technology

Tools

MSSQL

HTML

CSS

.Net

Job description

Duties & Responsibilities

• Provide first-level support to users on the IT application assigned related requests and inquiries.
• Coordinating, diagnosing, troubleshooting, and rectifying incoming system issues.
• To develop, maintain, test, conduct user training, and improve the applications.
• Follow-up and communicate effectively with relevant parties to ensure the project is delivered on time.
• To create application and business processes documentation.
• Ensure all mandatory project/ change request documents are properly tested, signed off, and documented.
• To handle ad-hoc tasks assigned from time to time assigned by superior.

Job Requirements

• Candidate must possess at least a Diploma, Bachelor's Degree in Computer Science/ Information Technology or equivalent.
• Minimum 1 year working experience in an IT application support environment will be an added advantage.
• Fresh graduate/ Entry level candidates are encouraged.
• Knowledge in MSSQL/HTML/CSS/.Net is an added advantage.
• Good analytical and problem-solving skills, good communication skills, detail oriented, possess initiative, and ability to work independently with minimum supervision.