Application Support Analyst

Tech Staffing; Penang; On-site; MYR 45,000 - 89,000; Full time

Job summary

Tech Staffing in Malaysia, Penang is seeking an Application Support specialist to provide second-level support for MES and related business applications, ensuring smooth operations.

You will handle SQL queries, scripting, and use ticketing systems; coordinate with departments, perform UAT, document incidents, and assist training.

Qualifications

• Min 3 years’ experience in application support
• Hands on SQL queries and scripting
• Proficiency in using ticketing systems

Responsibilities

• Provide second level support for IT applications (mainly MES) and other business-related applications for users
• Support internal applications and Warehouse Management systems to ensure smooth day-to-day business operations
• Liaise with different departments and business units to gather project requirements and work with vendors to ensure successful delivery
• SQL queries to troubleshoot issues, generate reports, and analyse data for applications
• Perform user acceptance testing (UAT), incidents documentation and user manuals, and conduct user training

Skills

Application support

SQL queries

Scripting

Ticketing systems

Job description

Job Summary

Our Client is in Electronics Manufacturing Services industry.

• Application support:Provide second level support for IT applications (mainly MES) and other business-related applications for users
• System support:Support internal applications and Warehouse Management systems to ensure smooth day-to-day business operations
• Project management: Liaise with different departments and business units to gather project requirements and work with vendors to ensure successful delivery
• Issue resolution: SQL queriesto troubleshoot issues, generate reports, and analyse data for applications for diagnosing problems
• Documentation:Perform user acceptance testing (UAT), incidents documentation and user manuals, and conduct user training

Requirements:

• Min 3 years’ experience in application support
• Hands on SQL queries and scripting
• Proficiency in using ticketing systems