IT AM / Manager

Private Advertiser; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Private Advertiser invites an Assistant Manager, IT to oversee IT systems across Head Office and multiple retail branches, ensuring uptime, security, and efficient operations. You will manage POS, ERP, inventory systems, and network infrastructure, while leading new store openings and expansion projects.

The role blends hands-on technical work with leadership, coordinating with operations, vendors, and branch teams to ensure reliable, scalable IT solutions in a fast-paced retail environment.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 3-6 years of IT experience in retail, supermarket, or FMCG environment.
• Proficiency in Mandarin is an added advantage.
• Strong knowledge of POS systems, retail ERP, and inventory management systems.
• Solid understanding of networking (LAN/WAN/VPN), hardware, and infrastructure management.
• Experience in new store setup or rollout projects is highly preferred.
• Good knowledge of IT security, backup, and disaster recovery practices.
• Strong problem-solving and troubleshooting skills in a fast-paced environment.

Responsibilities

• Oversee daily operations and maintenance of POS, barcode scanners, weighing scales, receipt printers, and cash drawers across outlets.
• Ensure accuracy and real-time synchronization of inventory systems across Head Office and branches.
• Manage system integration between POS, ERP, merchandising, and accounting systems.
• Supervise product setup, price updates, promotions, and SKU management to support retail operations.
• Troubleshoot system issues promptly to minimize disruption to store operations and customer experience.
• Monitor system uptime and performance, ensuring SLA adherence.
• Manage end-to-end IT infrastructure across Head Office, warehouses, and all retail outlets.
• Ensure stable and secure LAN/WAN connectivity, including VPN between branches and HQ.
• Configure and maintain routers, switches, firewalls, and wireless networks.
• Implement network segmentation for POS, back-office, and guest networks.
• Monitor infrastructure performance and address capacity or reliability issues.
• Oversee server environments (on-premise/cloud), updates, patching, and backups.
• Maintain up-to-date network documentation and SOPs.
• Oversee deployment and lifecycle management of IT hardware across locations.
• Provide timely technical support (remote and on-site) to minimize downtime.
• Standardize IT setup across branches for consistency.
• Maintain asset inventory including POS devices, servers, and peripherals.
• Supervise or guide junior IT staff or external vendors.
• Implement and enforce IT security policies across locations.
• Manage antivirus, firewall, endpoint protection, and access controls.
• Ensure regular and secure backups of critical systems including POS and ERP databases.
• Conduct periodic audits on system access, security vulnerabilities, and compliance.
• Promote cybersecurity awareness among staff.
• Oversee relationships with POS vendors, ERP providers, ISPs, and hardware suppliers.
• Oversee service agreements, maintenance contracts (AMC), and warranty claims.
• Ensure vendors meet SLA requirements and deliver timely support.
• Collaborate with operations and finance to align IT with business needs.
• Lead IT setup for new store openings, relocations, and renovations.
• Coordinate with contractors, mall management, and vendors for timely readiness.
• Conduct pre-opening testing, UAT, and go-live support.
• Ensure systems are fully operational on opening day.
• Provide on-site IT support during openings; standardize setup guidelines for future rollouts.
• Support digital transformation, upgrades, and automation.
• Identify opportunities to improve efficiency via technology.

Skills

POS systems

Retail ERP

Inventory management

Networking (LAN/WAN/VPN)

IT security & DR

Troubleshooting

Vendor management

Project rollout

Education

Diploma or Degree in IT/CS

Job description

The Assistant Manager, IT is responsible for managing and optimizing all IT systems and infrastructure across the supermarket’s Head Office and multiple retail branches. This role ensures uninterrupted store operations by maintaining retail systems, IT infrastructure, and data security, while also playing a key role in new branch setup and expansion projects.

The position requires a balance of hands‑on technical expertise and leadership, working closely with operations, finance, vendors, and branch teams to ensure system reliability, scalability, and efficiency in a fast‑paced retail environment.

Key Responsibilities

1. Retail Systems & Store Operations Support

Oversee daily operations and maintenance of POS systems, barcode scanners, weighing scales, receipt printers, and cash drawers across all outlets.

Ensure accuracy and real‑time synchronization of inventory systems across Head Office and branches.

Manage system integration between POS, ERP, merchandising, and accounting systems.

Supervise product setup, price updates, promotions, and SKU management to support retail operations.

Troubleshoot system issues promptly to minimize disruption to store operations and customer experience.

Monitor system uptime and performance, ensuring SLA adherence.

2. Network & IT Infrastructure Management

Manage end‑to‑end IT infrastructure across Head Office, warehouses, and all retail outlets.

Ensure stable and secure LAN/WAN connectivity, including VPN connections between branches and HQ.

Configure and maintain routers, switches, firewalls, and wireless networks (including in‑store Wi-Fi).

Implement network segmentation for POS systems, back‑office operations, and guest networks.

Monitor infrastructure performance and proactively address capacity or reliability issues.

Oversee server environments (on‑premise/cloud), including system updates, patching, and backups.

Ensure high availability through redundancy planning, failover systems, and disaster recovery readiness.

Maintain up‑to‑date network documentation, configurations, and SOPs.

3. Hardware, Systems & User Support

Oversee deployment, maintenance, and lifecycle management of IT hardware across all locations.

Provide timely technical support (remote and on‑site) to ensure minimal operational downtime.

Standardize IT setup across branches to ensure consistency and efficiency.

Maintain asset inventory for all IT equipment including POS devices, servers, and peripherals.

Supervise or guide junior IT staff or external support vendors where applicable.

4. Data Security & Compliance

Implement and enforce IT security policies across all locations.

Manage antivirus, firewall, endpoint protection, and system access controls.

Ensure regular and secure backup of critical systems including POS and ERP databases.

Conduct periodic audits on system access, security vulnerabilities, and compliance.

Promote cybersecurity awareness among store and office staff.

Manage relationships with POS vendors, ERP providers, ISPs, and hardware suppliers.

Oversee service agreements, maintenance contracts (AMC), and warranty claims.

Ensure vendors meet SLA requirements and deliver timely support.

Work closely with operations and finance teams to align IT systems with business needs.

6. New Store Opening & Expansion Projects

Lead IT setup for new branch openings, relocations, and renovations.

Plan and execute end‑to‑end IT infrastructure deployment including networking, cabling, POS setup, and system configuration.

Coordinate with contractors, mall management, and vendors to ensure timely readiness before store launch.

Conduct pre‑opening system testing, user acceptance testing (UAT), and go‑live support.

Ensure all systems (POS, inventory, pricing, promotions) are fully operational on opening day.

Provide on‑site IT support during store opening period to ensure smooth operations.

Standardize IT setup guidelines and checklists for future branch rollouts.

7. IT Projects & Continuous Improvement

Support digital transformation initiatives, system upgrades, and process automation.

Identify opportunities to improve operational efficiency through technology solutions.

Assist in IT budgeting, cost control, and technology planning.

Train users on new systems, IT policies, and best practices.

Continuously evaluate new technologies to enhance retail operations and customer experience.

Qualifications & Skills

Diploma or Degree in Information Technology, Computer Science, or related field.

3-6 years of IT experience in retail, supermarket, or FMCG environment, with exposure to multi-branch operations.

Proficiency in Mandarin is an added advantage.

Strong knowledge of POS systems, retail ERP, and inventory management systems.

Solid understanding of networking (LAN/WAN/VPN), hardware, and infrastructure management.

Experience in new store setup or rollout projects is highly preferred.

Good knowledge of IT security, backup, and disaster recovery practices.

Strong problem-solving and troubleshooting skills in a fast‑paced environment.

Good communication and stakeholder management abilities.

Able to work independently and manage multiple locations/projects.

Willingness to travel frequently to branches and support store openings.