IPSO Onboarding & Operations Coordinator

PayNet (Payments Network Malaysia); Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Nexus Global Operator in Kuala Lumpur is seeking an experienced Operations professional to own day-to-day follow-through, drive incident/problem/change coordination, and ensure run activities stay organized and visible.

You will build dashboards, trackers, and runbooks, coordinate IPSO onboarding, and provide governance-ready records and executive reporting. Strong ITIL discipline and stakeholder communication are essential.

Qualifications

• 3–7 years of experience in operations, service management, IT operations, payments, banking, or another structured operational environment.
• Strong operational discipline with the ability to manage multiple actions, dependencies, records, and deadlines.
• Proven strength in documentation, reporting, dashboards, trackers, operational procedures, and management information.
• Working knowledge of ITIL practices, particularly incident, problem, and change management, is valuable.

Responsibilities

• Own day-to-day operational tracking, driving issues and actions towards clear owners, decisions, and closure.
• Drive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting.
• Coordinate IPSO onboarding execution, keeping documentation, meetings, deliverables, dependencies, and participant records on track.
• Build and maintain operational dashboards, monthly operations packs, action trackers, procedures, runbooks, and service reports.
• Keep operational records and evidence audit-ready by driving completeness, accuracy, traceability, and document discipline.
• Lead the coordination rhythm around operational meetings, governance updates, action logs, and executive reporting inputs.

Skills

Operations management

Incident management

Documentation

Dashboards

Stakeholder management

Project coordination

Education

ITIL certification

Job description

Nexus Global Operator in Kuala Lumpur is seeking an experienced Operations professional to own day-to-day follow-through, drive incident/problem/change coordination, and ensure run activities stay organized and visible.

You will build dashboards, trackers, and runbooks, coordinate IPSO onboarding, and provide governance-ready records and executive reporting. Strong ITIL discipline and stakeholder communication are essential.