Service Management & Operations Coordinator

Payment Network Malaysia; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

Nexus Global Operator in Malaysia is seeking a detail‑oriented operations professional to own day‑to‑day follow‑through, drive action tracking, and ensure issues are resolved with clear ownership. You will coordinate service management across incidents, changes, KPIs and reporting, and manage IPSO onboarding, dependencies, and documentation from planning through completion.

You will build reliable dashboards, runbooks, records and audit trails, and apply disciplined execution to incident,

Qualifications

• 3–7 years of experience in operations, service management, or IT operations.
• Experience in payments, banking, or a structured operational environment is a plus.
• Strong documentation, reporting, dashboards, and management information skills.

Responsibilities

• Own day-to-day operational tracking, driving actions to clear owners, decisions, and closure.
• Drive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting.

Skills

Operational discipline

Documentation & reporting

Dashboards & trackers

Stakeholder communication

Attention to detail

Job description

Nexus Global Operator in Malaysia is seeking a detail‑oriented operations professional to own day‑to‑day follow‑through, drive action tracking, and ensure issues are resolved with clear ownership. You will coordinate service management across incidents, changes, KPIs and reporting, and manage IPSO onboarding, dependencies, and documentation from planning through completion.

You will build reliable dashboards, runbooks, records and audit trails, and apply disciplined execution to incident,