Operations Excellence & Coordination Lead

BrioHR Pte Ltd; Malaysia; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Nexus Global Operator is seeking an Operations/Service Management professional to ensure day-to-day tracking, issue closure, and coordinated onboarding across IPSO initiatives. The role emphasizes dashboards, runbooks, and auditable evidence to support governance and decision-making.

Candidates bring discipline in handling incidents, changes, and service management processes, with strong stakeholder communication and a detail-oriented mindset.

Qualifications

• 3–7 years of experience in operations, service management, IT operations, payments, banking, or another structured operational environment.

Responsibilities

• Own day-to-day operational tracking, driving issues and actions towards clear owners, decisions, and closure.
• Drive service management coordination across incidents, problems, changes, KPIs, service targets, and operational reporting.
• Coordinate IPSO onboarding execution, keeping documentation, meetings, deliverables, dependencies, and participant records on track.
• Build and maintain operational dashboards, monthly operations packs, action trackers, procedures, runbooks, and service reports.
• Keep operational records and evidence audit-ready by driving completeness, accuracy, traceability, and document discipline.
• Lead the coordination rhythm around operational meetings, governance updates, action logs, and executive reporting inputs.

Skills

Operational tracking

Service management

ITIL practices

Documentation & reporting

Stakeholder communication

Execution discipline

Job description

Nexus Global Operator is seeking an Operations/Service Management professional to ensure day-to-day tracking, issue closure, and coordinated onboarding across IPSO initiatives. The role emphasizes dashboards, runbooks, and auditable evidence to support governance and decision-making.

Candidates bring discipline in handling incidents, changes, and service management processes, with strong stakeholder communication and a detail-oriented mindset.