Internship - Sales & Retail

CelcomDigi; Selangor; On-site; MYR 8,900 - 13,000; Full time

Job summary

CelcomDigi Berhad offers an internship at Malaysia's leading mobile network. The role focuses on front-facing customer service with non-sales transactions at CD Stores, starting with a morning briefing at 9:30 a.m.

You will greet customers, create engaging short videos for social media (TikTok, Instagram) and support customers' digital adoption while developing strong communication and interpersonal skills in a fast-paced retail environment.

Qualifications

• Fluent in Malay and English with strong communication skills.
• Currently studying and pursuing a degree; internship requires availability.
• Able to commute to designated CD Store and commit to 5-working-day schedule (9:30 a.m.–6:30 p.m.).

Responsibilities

• Greet and assist customers with non-sales transactions at CD Stores.
• Create short, engaging social media content for platforms like TikTok and Instagram.
• Support retail store activities and assist Retail Leader & Specialists as needed.

Skills

Customer service

Social media savvy

Malay & English fluency

Education

Degree in progress

Tools

TikTok

Instagram

Workplace

Job description

Company description:
CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Overview

Intern will be trained on overall customer journey and assigned to front facing customers that require non-sales services at CD Stores.

CD intern placed at designated CD Store is required to arrive at CD Store punctually at 9.30 a.m to participate in morning briefing and subsequently get ready to greet and service CD customers, including guiding customers at store kiosk if required

CD intern is expected to support CD Store in doing show and tell , creating creative and engaging content ( mainly short videos ) on social media platforms, mainly Tiktok, Instagram and Workplace , and driving customers' digital adoption

CD intern is expected to serve customers and support the store as required or needed by Retail Leader & Specialists, mainly on non-sales transactions and services that doesn't require any system and tool access

CD Intern Persona

Versatile

Possess growth mindset, ability to adapt quickly, problem solver, streetwise , ability to prioritize

Tech & Social Media Savvy

Possess strong technology tools and gadgets literacy, updated with latest tech trend, able to create engaging social media content on different platforms

Currently studying and fulfilling internship period (Degree)

Physically fit and able to fit into the retail working environment

Commit to minimum internship placement period

Able to commute to designated CD Store independently , adhere to five workings day schedule ( 9.30 a.m - 6.30 p.m )

Language fluency and desirable skills to be developed

Ability to handle customers and develop good customer relationship , being outspoken with excellent communication and interpersonal skills

Fluency in speaking, reading and writing in Malay and English, with other dialects being additional advantage

Social media literate which means being creativity in content creation and able to upload content into main social media platforms

Unlock job insights

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.

CelcomDigi is Malaysia’s largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.