Retail Lead (Central)

CelcomDigi; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

CelcomDigi Berhad in Malaysia is seeking a Retail Leader to oversee all store operations, drive sales, customer experience, and staff performance across our retail network. You will mentor staff, ensure compliance, and implement initiatives to elevate store performance while upholding the CD Retail Culture.

The role requires a minimum diploma or degree and 5–8 years in telecoms or retail, with proven leadership and strong organizational skills.

Qualifications

• Diploma or Degree in any relevant discipline.
• 5–8 years of relevant work experience in telecoms or retail.
• Proven experience leading, managing, and motivating a team with minimal supervision.
• Good knowledge of retail management best practices; experience in Retail Specialist or Retail Expert roles is an advantage.
• Excellent organizational and leadership abilities.
• Strong people management skills and effective communication.
• Strong commercial awareness, analytical mindset, and data-analysis familiarity.
• Positive, collaborative, and results-driven mindset with adaptability.

Responsibilities

• Ensure smooth store operations to maximize sales, enhance customer experience, and control costs.
• Organize and delegate tasks to staff, ensuring efficient and successful store management.
• Monitor and manage staff performance in sales, service, customer experience, and compliance.
• Maintain seamless operations across cash handling, inventory, store layout, displays, and merchandising.
• Develop and mentor staff, providing motivation, coaching, and guidance to ensure high standards.
• Enforce compliance with company policies and guidelines.
• Analyze store reports and implement relevant initiatives for quick operational improvements.
• Provide feedback to elevate retail standards and act as a role model of CD Retail Culture.

Skills

Team leadership

Retail management

Data analysis

Communication

Education

Diploma or Degree

Job description

CelcomDigi Berhad (Registration No. 199701009694 (425190-X)) is Malaysia's widest and fastest network with more than 20 million users on our network. Officially established on 30th November 2022, we aim to serve the growing digital needs of our customers by leveraging our newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 4,000 top industry experts. We have clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and responsible business practices.

Job Summary

The Retail Leader oversees all store operations, driving sales, customer experience, and staff performance. They organize daily activities, mentor and develop staff, ensure compliance, and implement initiatives to optimize store performance. Acting as a role model, they champion CD Retail Culture and deliver exceptional retail standards.

Job Responsibilities

Ensure smooth store operations to maximize sales, enhance customer experience, and control costs.

Organize and delegate tasks to staff, ensuring efficient and successful store management.

Monitor and manage staff performance (Retail Specialists and Retail Experts) in sales, service, customer experience, and compliance.

Maintain seamless operations across cash handling, inventory management, store layout, POSM, displays, and in-store merchandising.

Develop and mentor staff, providing motivation, coaching, and guidance to ensure high operational and performance standards.

Enforce quality and compliance with company policies, procedures, and guidelines.

Analyze store reports and implement relevant initiatives for quick operational improvements.

Provide feedback and innovative ideas to the Regional Retail Manager to elevate retail standards.

Act as a role model and change agent, promoting and embodying CD Retail Culture throughout the store.

Job Requirements

Minimum Diploma or Degree in any relevant discipline

Minimum of 5 - 8 years of relevant work experience, preferably in telecommunications or retail industries.

Proven experience in leading, managing, and motivating a team with minimal supervision.

Good knowledge of retail management best practices; experience in Retail Specialist or Retail Expert roles is an advantage.

Excellent organizational and leadership abilities.

Strong people management skills; approachable, responsible, and an attentive listener.

Outstanding verbal, written, and interpersonal communication skills.

Strong commercial awareness, analytical mindset, and familiarity with data analysis principles.

Positive, passionate, collaborative, creative, self-motivated, resourceful, team-oriented, and able to perform under pressure.

Ability to make quality operational and business decisions.

At CelcomDigi, we aspire to be Malaysia's leading telco-tech company — the nation's digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It's about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you'll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let's advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.