Customer Operations & Data Support Internship (Start ASAP)

Afterschool; Kuala Lumpur; On-site; MYR 16,740 - 27,900; Full time

Benefits offered by this job

Comprehensive medical, dental, optical, and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Employee discounts for selected F&B Brands

Job summary

A leading telecommunications company in Kuala Lumpur seeks a Customer Operations & Data Support Intern to manage administrative tasks, customer communications, and event support. The ideal candidate should be pursuing a degree in relevant fields, possess solid communication skills in Bahasa Malaysia and English, and be proficient in Excel and Google Sheets. This role offers comprehensive benefits, flexible working hours, and valuable training in customer operations. Candidates should apply quickly, as the position may close early.

Qualifications

• Pursuing a relevant degree at an accredited institution.
• Proficient in communicating in Bahasa Malaysia and English.
• Detail-oriented and organised with strong follow-through.

Responsibilities

• Handle daily administrative tasks and maintain trackers.
• Extract, check, and validate data for team dashboards.
• Communicate with customers and stakeholders.
• Log interactions in tracking sheets/CRM.
• Gather customer information for registration and submit to processing team.

Skills

Customer communication

Excel fundamentals

Data verification

PowerPoint skills

Organisational skills

Problem-solving

Tech-savvy

Education

Currently pursuing a Degree in Business, Marketing, Communications, IT, Data/Stats, or related fields

Tools

Google Sheets

CRM systems

Job description

Join U Mobile as a Customer Operations & Data Support Intern to handle admin, reporting, customer communication, and event support in a dynamic telco environment.

Your Role

Here’s what you will be doing:

• Handle daily administrative tasks, maintain trackers, and prepare daily/weekly reports using Excel, Google Sheets, and PowerPoint.
• Extract, check, and validate data for team dashboards and campaign tracking.
• Communicate with customers and stakeholders via calls and WhatsApp to share plan details, answer questions, schedule follow‑ups, and confirm documentation.
• Log interactions in tracking sheets/CRM with clear next actions and timestamps.
• Act as a bridge between customers/stakeholders and internal teams, elevate exceptions promptly, track case progress/SLA, follow up with owners, and close the loop with customers.
• Gather customer information for plan/device registration, ensure completeness of forms, IDs, consents, and submit to processing team.
• Perform basic data verification and UAT checks on lists/forms to reduce rework.
• Support sign-up drives and roadshows with queue management, form checks, and device/SIM handover logging as needed.
• Coordinate with logistics on SIM/device inventory readiness and returns.
• Compile weekly/monthly summaries on conversion, dropout reasons, and turnaround time, highlighting insights to improve scripts, FAQs, and customer flows.

About You

The company is looking for:

• Currently pursuing a Degree in Business, Marketing, Communications, IT, Data/Stats, or related fields.
• Comfortable calling and texting customers in Bahasa Malaysia and English with a clear, friendly tone.
• Solid Excel/Google Sheets fundamentals (filters, sorting, simple formulas) and PowerPoint skills for summaries.
• Detail‑oriented, organised, dependable with good follow‑through.
• People‑first mindset and patience when guiding customers through steps.
• Able to work on‑site when needed (events) and occasionally travel within Klang Valley.
• Tech‑savvy and quick to learn new tools/systems (nice to have).
• Any customer‑facing, admin, or event experience including campus activities (nice to have).
• Comfortable with basic data tasks such as cleaning lists and checking for completeness (nice to have).
• Interest in telco and improving customer journeys (nice to have).
• Positive attitude, proactive problem‑solver, and team player (nice to have).

Compensation & Benefits

• Comprehensive medical, dental, optical, and insurance benefits.
• Flexi working hours arrangements.
• Staff Line & Device Subsidy.
• Smart Casual Attire.
• Child Parental Care Leave.
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT).
• Special employee discounts for selected F&B Brands.

Training & Development

• Practical customer-ops skills including call handling, WhatsApp etiquette, and objection handling.
• Hands‑on reporting and data validation aligned to real KPIs.
• Exposure to registrations, device fulfilment, and cross‑team coordination at scale in telco.

How to Apply

Registered candidates must login to apply. After applying online, the team will review applications and only shortlisted candidates will be notified due to high volume.

This job may close before the stated closing date, you are encouraged to apply as soon as possible