Internship - Information Technology

Mulia Property Deveploment Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking an IT Support Assistant to assist the IT team with daily operations and provide first-level support for desktops, laptops, printers and other peripherals. The role includes asset management, documentation, and basic security tasks.

Under supervision, you will help install and deploy IT equipment, verify user access, log issues, and support tenant portal activities, with regular progress updates to your supervisor.

Qualifications

• Provide basic first-level IT support under supervision.
• Assist with setup, installation and deployment of IT equipment.
• Maintain asset inventory records and perform asset tagging.
• Assist with system and application support, including access verification.
• Prepare and update IT documentation such as SOPs and user guides.

Responsibilities

• Escalate unresolved issues to the IT team when needed.
• Provide regular progress updates to the supervisor.
• Assist with IT security checks and verifying software updates.
• Support Tenant Portal-related activities and documentation as required.

Skills

IT support

Microsoft Office

Troubleshooting

Asset management

Documentation

IT security

Tools

Desktops

Laptops

Printers

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assist the IT team with daily IT operations, administrative tasks, and general technical support activities.
• Provide basic first-level IT support under supervision, including troubleshooting desktops, laptops, printers, peripherals, Microsoft Office, email, and other basic system-related issues.
• Assist with the setup, installation, configuration, and deployment of IT equipment, including desktops, laptops, monitors, printers, meeting room devices, and other IT peripherals.
• Support IT Asset Management activities, including maintaining asset inventory records, asset tagging and labelling, and conducting physical asset verification.
• Maintain accurate records of IT asset movements, including issuance, return, transfer, replacement, and disposal of equipment.
• Assist in organizing and maintaining IT equipment, spare devices, accessories, and storage areas in a proper and orderly manner.
• Assist with system and application support activities, including user access verification, issue logging, monitoring, and follow-up.
• Support Tenant Portal-related activities when required, including basic user support, issue tracking, testing, and documentation.
• Assist in preparing, maintaining, and updating IT documentation, including forms, checklists, logs, SOPs, user guides, FAQs, and troubleshooting notes.
• Maintain proper filing and documentation of IT records, asset records, system support logs, and other related documents.
• Assist with basic IT security and compliance activities, including antivirus checks, software update verification, and the proper handling of IT equipment and information.
• Escalate unresolved technical issues to the IT team, relevant vendors, and service providers when required.
• Provide regular updates to the supervisor on assigned tasks, work progress, and outstanding issues.