Internship Hiring – Customer Service Feedback

DHL Express; Kuala Lumpur; On-site; MYR 13,000 - 20,000; Full time

Benefits offered by this job

Career development

International environment

Benefits program

Job summary

DHL Express Malaysia offers a six-month Internship in Customer Service Feedback designed to deliver hands-on experience and mentoring in quality customer service. The program targets students in Marketing, Sales, Communication, or related fields with strong English and MS Office skills.

You will perform first-call interactions to collect actionable feedback, document insights, and help identify recurring issues and opportunities for service improvement.

Qualifications

• Bachelor's degree student in Marketing, Sales, Communication, Public Relations, Language Study, Business Administration and International Business
• CGPA 3.00 or above
• Preferably final year student
• Proficient in Microsoft Office; familiarity with Excel, Power BI & Canva; data analysis & AI prompting is a plus
• Attention to detail in capturing insights and ability to build rapport
• Strong communication in English; native-level proficiency in written and spoken English

Responsibilities

• Support proactive customer engagement by conducting first-call interactions and capturing meaningful feedback to identify improvement opportunities
• Conduct outbound first calls to customers following service interactions
• Engage customers professionally to gather detailed feedback on their experience
• Ask structured and probing questions to uncover pain points, service gaps, and expectations
• Accurately document feedback, themes, and key insights in the required system/tool
• Identify and flag recurring issues and potential areas of opportunity

Skills

Microsoft Office

Excel

Power BI

Canva

Data analysis

AI prompting

Attention to detail

Communication

Interpersonal skills

English proficiency

Education

Bachelor's degree student in Marketing, Sales, Communication, Public Relations, Language Study, Business Administration and International Business

Tools

Excel

Power BI

Canva

Job description

Internship Hiring – Customer Service Feedback

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to be part of the world’s most international company for a six-month internship program? A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

At DHL Express Malaysia, we offer internship opportunities designed to provide valuable hands‑on experience and personalized mentoring in your field of study. Our program is tailored for experiential learning, combining practical training with dedicated guidance to help you grow professionally.

YOUR TASKS

• Support proactive customer engagement by conducting first-call interactions and capturing meaningful feedback to identify improvement opportunities.
• Conduct outbound first calls to customers following service interactions.
• Engage customers professionally to gather detailed feedback on their experience.
• Ask structured and probing questions to uncover pain points, service gaps, and expectations.
• Accurately document feedback, themes, and key insights in the required system/tool.
• Identify and flag recurring issues and potential areas of opportunity.

YOUR PROFILE

• Minimum Bachelor's degree student in Marketing, Sales, Communication, Public Relations, Language Study, Business Administration and International Business
• Minimum CGPA 3.00 and above.
• Preferably Final year student.
• Proficient in Microsoft Office Suite; familiarity with Excel, Power BI, Canva, data analysis,and generative AI prompting would be an added advantage.
• Attention to detail in capturing insights and ability to build rapport quickly.
• Good communication and interpersonal skills. Proficiency in English language: Native speaker level, both written and spoken.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program