International Sales Support Executive

Penang Adventist Hospital; George Town; On-site; MYR 33,000 - 60,000; Full time

Job summary

Penang Adventist Hospital is seeking a Sales Support Executive to coordinate Indonesian referral cases with clinics, Admission, Billing, Finance and related departments. You will act as the main liaison between international agents and the hospital to ensure smooth referral operations.

The role requires a diploma or degree in Business Admin/Marketing and 2–4 years in sales support or healthcare administration, with strong analytical, reporting, and bilingual communication skills in English and

Qualifications

• Diploma or Degree in Business Administration, Marketing, or related field.
• Min of 2–4 years of working experience in sales support, healthcare administration, or referral management.
• Strong analytical and reporting skills with attention to detail.
• Good verbal and written communication skills in English and Bahasa Melayu.
• Proficient in Bahasa Indonesia will be an added advantage.

Responsibilities

• Oversee and coordinate referral cases with clinics, Admission, Billing, Finance, and relevant departments to ensure seamless case management.
• Act as the key liaison between international agents and the hospital for efficient referral coordination and operational matters.
• Oversee referral administration, case validation, and commission processing to ensure accuracy and compliance.
• Monitor referral performance trends and provide analytical reporting for management review.
• Coordinate with internal departments to resolve agent-related operational and service issues.
• Support and enhance agent engagement initiatives, networking events, and hospital visits.

Skills

Analytical skills

Communication skills

Reporting skills

Education

Diploma or Degree in Business Administration or Marketing

Tools

MS Office

Job description

To oversee and coordinate Indonesian agents’ referral cases with clinics, Admission, Billing, Finance, and relevant departments to ensure seamless case management.

To act as the key liaison between international agents and the hospital to ensure efficient coordination of referral cases and operational matters.

To oversee referral administration, case validation, and commission processing to ensure accuracy and compliance.

To monitor referral performance trends and provide analytical reporting for management review.

To coordinate closely with internal departments to resolve agent-related operational and service issues.

To support and enhance agent engagement initiatives, networking events, and hospital visits.

Any other duties as assigned by the Director of Marketing.

JOB QUALIFICATIONS / SPECIFICATIONS

Diploma or Degree in Business Administration, Marketing, or related field.

Min of 2–4 years of working experience in sales support, healthcare administration, or referral management.

Strong analytical and reporting skills with attention to detail.

Good verbal and written communication skills in English and Bahasa Melayu.

Proficient in Bahasa Indonesia will be an added advantage.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• How many years' experience do you have as a Sales Support Executive?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?

Penang Adventist Hospital, accredited by the Malaysian Society for Quality in Health (MSQH), holds the distinction of being the first hospital in Malaysia to receive Joint Commission International (JCI) accreditation. Established in 1924 by Dr. J. Earl Gardner, it is the country's first private, non-profit hospital. Initially serving as a community mission hospital, it has since evolved into a tertiary institution providing more than 100 years of healthcare excellence.

Our goal is to provide comprehensive, wholistic and high-quality healthcare while adhering to the principles of Equal Employment Opportunity for all.

Penang Adventist Hospital, accredited by the Malaysian Society for Quality in Health (MSQH), holds the distinction of being the first hospital in Malaysia to receive Joint Commission International (JCI) accreditation. Established in 1924 by Dr. J. Earl Gardner, it is the country's first private, non-profit hospital. Initially serving as a community mission hospital, it has since evolved into a tertiary institution providing more than 100 years of healthcare excellence.

Our goal is to provide comprehensive, wholistic and high-quality healthcare while adhering to the principles of Equal Employment Opportunity for all.

What can I earn as a Sales Support Executive