EXECUTIVE, GENERAL PRACTITIONER REFERRAL

KPJ KUALA SELANGOR SPECIALIST HOSPITAL; Kuala Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

KPJ Kuala Selangor Specialist Hospital is seeking a Marketing Liaison to manage GP networks and drive engagement within our healthcare community. The role focuses on identifying target markets, analyzing data, and monitoring the GP e-Referral system to support hospital growth.

The successful candidate will lead a small team, coordinate with clinicians and admin, and ensure compliance with ISO standards, HALAL requirements, and patient-centered care principles.

Qualifications

• Minimum 2–5 years of healthcare or related experience.
• Experience in GP networking or outreach preferred.
• Strong communication and stakeholder management.

Responsibilities

• GP networking and engagement visits.
• Data analysis and target market identification.
• GP e-Referral system monitoring and reporting.
• Team leadership and collaboration.
• Contribute to new services and hospital growth.
• Ensure compliance with ISO/HALAL and accreditation standards.
• Uphold patient rights and safety in care delivery.

Skills

Interpersonal skills

Communication

Critical thinking

Problem solving

Attention to detail

Patient-centered care

Team leadership

Education

Degree in Marketing/Business

Job description

GENERAL DESCRIPTION

Marketing Liaison focused on GP’s network management.

JOB DESCRIPTION

• GP’s Networking & Engagement Visits
• Data Analysis & Target Market Identification
• GP e-Referral System Monitoring & Reporting
• Team Leadership
• Other Responsibilities
• Actively participate in any new services or initiatives introduced by the organization to ensure smooth implementation and contribute to hospital growth.
• Comply with all company policies, including health and safety policies, to maintain a safe and secure work environment.
• Ensure conformance to all relevant policies and procedures, including ISO standards (ISO 22000:2005, ISO 9001:2008, ISO 14001:2004), OHSAS 18001:2007, HALAL requirements, and the Malaysian Hospital Accreditation Standards.
• Always adhere to Standard Service Practice (SSP) guidelines to ensure quality service delivery and patient care.
• Ensure full compliance with all legal requirements related to hospital operations.
• Uphold and implement processes that support the rights of patients and their families during care, regardless of age, race, language, religion, or social status.
• Adopt and practice the Patient Safety Goals as recommended by the World Alliance for Patient Safety (2008), contributing to continuous safety improvement measures.
• Perform any other duties as assigned by management to support the hospital’s operational and strategic goals.

JOB REQUIREMENTS

• Education: Minimum – Degree in Marketing, Business Studies/Management, Mass Communication or any related discipline.
• Experience Required: Minimum – At least 2-5 years working experience, preferably in a healthcare setting/environment.
• Personal attributes: Interpersonal and communication skills; critical thinking and problem‑solving skills; caring, honest, and responsible; willingness to work schedule hours, shifts, weekends, public holidays, and any emergency call; passionate and committed to patient‑centered care and continuous quality improvement; high integrity, patience, and high attention to details.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across five countries – Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.