International Sales Support Coordinator

Penang Adventist Hospital; George Town; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

Penang Adventist Hospital seeks a referral coordination professional to manage referral cases and liaise with clinics, Admission, Billing and other departments. You will support international agent coordination and maintain referral records for commission processing.

You will also prepare tracking reports, update performance data, and assist in coordinating agent meetings and hospital visits, reporting to the Director of Marketing.

Qualifications

• Diploma or degree in business administration, marketing or related field.
• 2–3 years in sales support, customer service, healthcare administration or related field.
• Strong interpersonal and stakeholder management skills.
• Excellent English and Bahasa Malaysia communication skills.
• Knowledge of Microsoft Office and basic reporting.

Responsabilités

• Coordinate and follow up on agents’ referral cases with clinics, Admission, Billing, and other departments to ensure smooth case handling.
• Support coordination between international agents and hospital departments for referral case management.
• Maintain accurate referral records and assist in commission processing administration.
• Prepare referral tracking reports and update performance data.
• Support internal coordination to ensure smooth handling of agent-related matters.
• Assist in organising agent meetings, hospital visits, and engagement activities.
• Any other duties as assigned by the Director of Marketing.

Connaissances

Interpersonal skills

Verbal and written English

Bahasa Melayu

Bahasa Indonesia (advantage)

MS Office

Reporting

Stakeholder coordination

Formation

Diploma or Degree in Business Administration, Marketing, or related field

Outils

Microsoft Office

Reporting tools

Description du poste

To coordinate and follow up on agents’ referral cases with clinics, Admission, Billing, and other relevant departments to ensure smooth case handling.

To support coordination between international agents and hospital departments for referral case management.

To maintain accurate referral records and assist in commission processing administration.

To assist in preparing referral tracking reports and updating performance data.

To support internal coordination to ensure smooth handling of agent-related matters.

To assist in organising agent meetings, hospital visits, and engagement activities.

Any other duties as assigned by the Director of Marketing.

JOB QUALIFICATIONS / SPECIFICATIONS

Diploma or Degree in Business Administration, Marketing, or related field.

Min of 2-3 years of working experience in sales support, customer service, healthcare administration, or related field.

Strong interpersonal skills and ability to work closely with internal and external stakeholders.

Excellent verbal and written communication skills in English and Bahasa Melayu.

Proficient in Bahasa Indonesia will be an added advantage.

Proficient in Microsoft Office applications and reporting.

Penang Adventist Hospital, accredited by the Malaysian Society for Quality in Health (MSQH), holds the distinction of being the first hospital in Malaysia to receive Joint Commission International (JCI) accreditation. Established in 1924 by Dr. J. Earl Gardner, it is the country's first private, non-profit hospital. Initially serving as a community mission hospital, it has since evolved into a tertiary institution providing more than 100 years of healthcare excellence.

Our goal is to provide comprehensive, wholistic and high-quality healthcare while adhering to the principles of Equal Employment Opportunity for all.

Penang Adventist Hospital, accredited by the Malaysian Society for Quality in Health (MSQH), holds the distinction of being the first hospital in Malaysia to receive Joint Commission International (JCI) accreditation. Established in 1924 by Dr. J. Earl Gardner, it is the country's first private, non-profit hospital. Initially serving as a community mission hospital, it has since evolved into a tertiary institution providing more than 100 years of healthcare excellence.

Our goal is to provide comprehensive, wholistic and high-quality healthcare while adhering to the principles of Equal Employment Opportunity for all.