International Order Management Specialist

Solchem Nature, S.L.; Shah Alam; On-site; MYR 60,000 - 120,000; Full time

Job summary

Solchem Nature, S.L. in Malaysia is seeking an International Order Management Specialist to own the end-to-end lifecycle of global orders, manage import/export documentation, and coordinate cross-border logistics.

The role requires ERP/SAP proficiency and a focus on maintaining global trade compliance. Responsibilities include PO creation in ERP, accurate processing with suppliers, shipment documentation, and timely updates to stakeholders.

Qualifications

• Experience in end-to-end Order to Cash processes.
• Knowledge of import/export documentation and trade compliance.
• Strong coordination across suppliers, freight forwarders, and customers.

Responsibilities

• Manage end-to-end lifecycle of global orders from PO creation to invoicing.
• Coordinate cross-border shipments and documentation with suppliers and carriers.
• Ensure shipment status updates and KPIs are met.
• Maintain ERP records for GRN, batches, and inventory control.
• Support demand planning and inventory control as needed.

Skills

ERP proficiency

SAP

Tools

SAP

ERP software

Job description

Job Summary

An International Order Management Specialist will be an Individual contributor role responsiblefor managing end-to-end lifecycle of global customer orders, process import/export documentation, coordinate cross-border logistics, and resolve supply chain issues. This role frequently requires ERP/SAP proficiency and is central to maintaining global trade compliance.

Key Responsibilities:

• Adherence to all company policies and procedures.
• Accountable for Order to Cash processing activities related to International Indent orders.
• Responsible for daily end to end execution of International Order management routine activities including PO creation activities in ERP system, including accurate and timely processing of PO’s with suppliers , documentation, validation of quotation & shipment details.
• Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
• Co-ordinate with suppliers on shipment status and dispatch of documents
• Sales Oder creation activities in ERP including accurate and timely processing of Indent Sales Orders, Customer PO verification, Invoicing and amendments if any
• Sharing of order acknowledgement & shipment details including ETD/ETAs with respective stakeholders and customers
• Preparing and reviewing export/import documentation (eg Commercial Invoices, Packing Lists, and Bill of Lading) for regional customs clearance
• Completion of all GRN activities in ERP system including Batch creation
• Identification of damaged /quarantine material and blocking in ERP
• Sharing of regular updates on shipment status with stakeholders / customers
• Co-ordinate with bank on release of documents (as and when required)
• Publish /share Order status trackers with stakeholders
• Ensure KPIs are met
• Assist demand planning and inventory control
• Support the business operations on assignment basis
• Ensure compliance with company policies and regulatory standards.