INTERNAL SUPPORT COORDINATOR (SALES)

Lw Sys Industries; Seberang Perai; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

Jora Malaysia is seeking a diligent Administrative/Sales Coordinator based in Simpang Ampat, Pulau Pinang. You will manage customer inquiries, process orders, and coordinate with Sales, Production, Purchasing, Warehouse and Logistics to ensure smooth order flow.

Responsibilities include preparing quotations, sales documents, maintaining customer records, and providing admin support to theSales team. This role requires strong MS Office skills, good communication, and the ability to multitask in a

Qualifications

• Diploma or degree in business administration or related field.
• Minimum 1–2 years of administrative or coordination experience.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Good organizational, communication, and time management skills.
• Able to multitask and work independently in a fast-paced environment.

Responsibilities

• Serve as the main contact for customers regarding enquiries, orders, and follow-up matters.
• Coordinate with internal departments to ensure smooth order processing and timely delivery.
• Prepare quotations, sales orders, delivery schedules, and related documents.
• Process and monitor customer orders from receipt to delivery completion.
• Follow up with customers on order status and delivery arrangements.
• Maintain customer records and sales data accurately.
• Provide administrative support to the Sales team, including reports and presentations.
• Handle customer complaints and coordinate with departments to resolve issues promptly.
• Support sales activities by identifying opportunities for repeat business.
• Coordinate with suppliers and logistics providers when necessary.
• Prepare weekly or monthly sales and customer service reports.
• Perform other ad-hoc duties assigned by supervisor.

Education

Diploma or Degree in Business Administration, Management, or a related field

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Working Hour : 8.30am - 6.00pm
Working Day : Monday - Friday
Located in Simpang Ampat, Pulau Pinang

Key Responsibilities:

• Serve as the main point of contact for customers regarding enquiries, orders, and follow-up matters.
• Coordinate with internal departments (Sales, Production, Purchasing, Warehouse, and Logistics) to ensure smooth order processing and timely delivery.
• Prepare quotations, sales orders, delivery schedules, and related sales documents.
• Process and monitor customer orders from order receipt until delivery completion.
• Follow up with customers on order status, delivery arrangements, and any issues that may arise.
• Maintain and update customer records, sales data, and documentation accurately.
• Provide administrative support to the Sales team, including preparing reports and presentations when required.
• Handle customer complaints professionally and coordinate with relevant departments to resolve issues promptly.
• Support sales activities by identifying opportunities for repeat business and maintaining good customer relationships.
• Coordinate with suppliers and logistics providers when necessary.
• Prepare weekly or monthly sales and customer service reports.
• Perform other ad-hoc duties assigned by the supervisor or management.

Requirements:

• Serious applicants only
• Diploma or Degree in Business Administration, Management, or a related field.
• Minimum 1–2 years of administrative or coordination experience (preferred).
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Good organizational, communication, and time management skills.
• Able to multitask and work independently in a fast-paced environment.

Job Types: Full-time, Permanent

• Opportunities for promotion

Application Question(s):

• Are you a proactive person who takes responsibility and gets things done?
• Are you comfortable being firm and persistent when following up with customers or other departments?
• Can you commit to completing your assigned tasks even when the workload is high?
• Are you willing to work overtime when required to ensure pending work is completed?
• Can you work effectively under pressure and meet tight deadlines?
• Are you comfortable handling multiple tasks with minimal supervision?