Intern - Payments, Partnerships & Fintech Ecosystems (Merchant Technology Support)

Hong Leong Bank; Malaysia; On-site; MYR 6,000 - 10,000; Full time

Job summary

Hong Leong Bank is seeking a User Acceptance Test (UAT) specialist to assist in performing UATs for Production Issues and Projects, coordinating closely with IT and vendors. You will prepare test scripts to identify test scenarios and create UAT test cases with production-like data.

Execute test cases and report bugs, retest fixes, and perform regression testing. Additionally, you will prepare UAT sign-off to confirm business requirements are met and develop communication materials to brief

Qualifications

• Assist in Project Planning: Collaborate with project managers to contribute to the development of project plans, timelines, and objectives.
• Monitor Project Progress: Track and monitor project timelines, ensuring tasks are completed on schedule and provide updates.
• Milestone Tracking: Ensure milestones are achieved and report delays or challenges to the project manager.

Responsibilities

• Perform UATs for Production Issues and Projects, coordinating with IT and vendors.
• Prepare test scripts to identify test scenarios and create UAT test cases with production-like data.
• Execute test cases and report bugs; re-test fixes and perform regression testing.
• Prepare UAT sign-off to confirm business requirements are met and ready for production.

Skills

UAT

Test scripting

Regression testing

Bug reporting

Communication

Project planning

Milestone tracking

Collaboration

Job description

Define your future at Hong Leong Bank User Acceptance Test (UAT)

To assist and perform UATs for Production Issues and/or Projects, which includes close communication with IT and vendors. Understand business requirements with project team. Prepare test scripts to identify test scenarios and create UAT test cases with production-like data. Execute test cases and report bugs if any. Re-test bugs once fixed. Perform Regression Testing to ensure no major defects/no critical defects open. Prepare UAT sign off to confirm business requirements/objectives met and good to go for production. Prepare communication materials (e.g., one pager comm, communication pack, user guide, short video, infographic etc.) to brief & update about the system changes.

Project Management

• Assist in Project Planning: Collaborate with project managers to contribute to the development of project plans, timelines, and objectives.
• Monitor Project Progress: Track and monitor project timelines, ensuring that tasks are completed according to schedule. Provide regular updates on project status to the project team.
• Milestone Tracking: Keep a close eye on project milestones, ensuring that they are achieved in a timely manner. Report any delays or challenges to the project manager.
• Communication: Facilitate effective communication within the project team. Ensure that all team members are informed about project developments, changes, and milestones.
• Collaboration: Collaborate with cross-functional teams to gather information, provide support, and contribute to the overall success of the project.

Technical Support

• To support in certification exercise
• To support in UATs
• To be involved in health checks upon system deployment exercise
• To assist in new merchant onboarding technical setups

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.