Activation Executive, Transaction Banking (Contract Basis)

Hong Leong Bank; Malaysia; On-site; MYR 28,000 - 42,000; Part time

Job summary

Hong Leong Bank in Malaysia seeks an Activation Executive on a contract basis to drive key migration projects within Transaction Banking. The role focuses on supporting customer migration activities, validating profiles for data migration, and handling inbound/outbound communications to ensure smooth transitions.

The successful candidate will be proficient in MS Office, demonstrate integrity and proactivity, and be able to communicate in Malay and English.

Qualifications

• Based in Puchong region.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Demonstrates integrity, accountability and a proactive approach to tasks.
• Able to communicate in Malay & English.

Responsibilities

• Assist in Customer Migration Activities
• Assist in validating company profiles and details for data migration
• Assist in inbound call handling for companies to support migration process
• Assist in email handling specifically for customer migration
• Assist in outbound customer care calls for clients
• Management of customer issues with Channels, IT and vendor
• Prepare status reports when necessary

Skills

Communication in Malay & English

Integrity & accountability

Proactive work habits

Tools

MS Office

Job description

If you are looking to excel and make a difference, take a closer look at us…

Overview

The Activation Executive (contract basis) is responsible for driving key project within the Transaction Banking Dept to ensure timely project delivery.

Responsibilities

• Assist in Customer Migration Activities
• Assist in validating company profiles, and detail information in preparation for data migration
• Assist in Inbound call handling for companies to support migration process
• Assist in email handling specifically for customer migration
• Assist in Outbound customer care calls for clients
• Management of customer issues with Channels, IT and vendor
• Prepare status reports when necessary

Requirements

• Seeking opportunities specifically within the Puchong region
• Proficient in MS Office applications (i.e. Word, Excel, PowerPoint)
• Demonstrates high levels of integrity, accountability, and a proactive approach to tasks
• Able to communicate in Malay & English

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer capital in every aspect of our operations, from products and services as well as customer care and engagement.