Intern - Payments, Partnership, Fintech & Ecosystems (Merchant Sales & Operation Support)

HLB; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

Hong Leong Bank is seeking a detail‑oriented team member to assist in verifying merchant onboarding documentation in line with KYC standards. You will liaise with internal and external channels to resolve discrepancies and support onboarding procedures.

You will help the Team Lead track onboarding volumes using Excel and Power BI, prepare operational reports, and identify process bottlenecks to improve the merchant experience.

Qualifications

• Familiarity with KYC and bank guidelines is required.

Responsibilities

• Verify merchant onboarding documents per bank KYC guidelines.

Skills

Communication skills

Teamwork

Regulatory compliance awareness

Tools

Excel

Power BI

Job description

Define your future at Hong Leong Bank

• Document Verification & KYC Review: Assist in verifying new merchant application documents in accordance with bank guidelines and internal Know Your Customer (KYC) standards.
• Merchant Documentation Liaison: Communicate with internal and external sales channels to follow up on pending documentation, resolve application discrepancies, and clarify onboarding procedures.
• Process Optimization & Reporting: Assist the Team Lead in tracking daily, weekly, and monthly onboarding volume metrics using Microsoft Excel and Power BI. Prepare operational reports and identify process bottlenecks to improve the merchant experience.
• Cross-Team Administrative Handoff: Coordinate merchant application approvals and file handoffs across sales channels, risk/compliance, and the terminal deployment team.
• Team Collaboration: Maintain strong teamwork and working relationships with team members at all times.
• Regulatory Compliance: Comply with all relevant guidelines and statutory requirements.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.