Executive - Payments, Partnerships, Fintech & Ecosystems (Product Payments)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank seeks a product professional to drive payment product strategy and ideation in our Kuala Lumpur team. You will identify opportunities based on customer needs, merchant pain points, market trends, and emerging technologies to define the product vision, value proposition and target customers.

Collaborating with Technology, UX/UI and other stakeholders, you will translate the vision into scalable product experiences, manage the roadmap, ensure timely delivery, and monitor KPIs such

Responsibilities

• Identify opportunities based on customer needs, merchant pain points, market trends, competitive landscape and emerging technologies.
• Define product vision, value proposition, target customer and desired business outcomes.
• Conduct market, customer and competitor research to validate opportunities and prioritize problems to solve.
• Develop understanding of payments ecosystem including merchants, payment methods, gateways, processors and fintech partners.
• Assess viability, scalability, and risks before development.
• Own the product roadmap and prioritization across the lifecycle.
• Collaborate with Technology to translate vision into scalable solutions.
• Work with UX/UI and stakeholders to develop intuitive product experiences.
• Ensure delivery against scope, timelines, and quality standards.
• Balance speed to market with security, regulatory and operational considerations.
• Own post-launch performance and product health with KPIs like adoption, transactions, revenue and retention.

Job description

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

• Product Strategy & Ideation
• Identify and evaluate new payment product opportunities based on customer needs, merchant pain points, market trends, competitive landscape and emerging technologies.
• Define the product vision, value proposition, target customer and desired business outcomes.
• Conduct market, customer and competitor research to validate opportunities and prioritize the right problems to solve.
• Develop a strong understanding of the payment's ecosystem, including merchants, payment methods, acquiring, payment gateways, processors, schemes, banks, wallets and fintech partners
• Assess commercial viability, scalability, operational feasibility, technology requirements and associated risks before development
• Product Development & Delivery
• Own the product roadmap and prioritization across the product lifecycle.
• Work closely with Technology and delivery teams to translate product vision and requirements into scalable solutions.
• Work with UX/UI, Technology and relevant stakeholders to develop intuitive and commercially viable product experiences.
• Ensure products are delivered against agreed scope, timelines, quality standards and business objectives.
• Balance speed to market with scalability, security, regulatory and operational considerations
• Product Performance & Lifecycle Management
• Own the ongoing performance and health of assigned products after launch.
• Establish and monitor product KPIs including adoption, transaction volume, revenue, profitability, customer/merchant usage, conversion, retention, operational performance and customer experience.

Organizational (organizational responsibilities)

• Act as the single product owner and point of accountability for assigned products.
• Build strong working relationships across Technology, Commercial, Operations, Risk, Compliance, Finance, Marketing, Partnerships and other relevant functions.
• Influence stakeholders and drive alignment without relying solely on formal authority.
• Clearly communicate product vision, priorities, trade-offs, progress and business outcomes to management.
• Challenge assumptions and advocate for the customer and the business when making product decisions.
• Drive a culture of customer-centricity, experimentation, continuous improvement and ownership.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.