Intern - Payments, Partnerships & Fintech Ecosystems (Merchant Support)

Hong Leong Bank; Malaysia; On-site; MYR 40,000 - 67,000; Full time

Job summary

Hong Leong Bank is seeking an Administrative Support specialist to handle new application processing and daily submissions, ensuring merchant onboarding is completed end-to-end within SLA. You will coordinate with submission channels and respond to queries promptly to maintain service quality.

Based in Malaysia, the role focuses on accuracy, timely processing, and collaboration with cross-functional teams to support digital banking initiatives and customer onboarding; prior experience in

Job description

Define your future at Hong Leong Bank Handling new application processing (daily submission) Provide the administrative support in completing the merchant onboarding end to end process and ensure the processes are performed within SLA. Attend queries from submission channels and respond within the SLA.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.

Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life‑long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology.

As the service and financial landscape changes rapidly with the ever‑increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital‑At‑The‑Core powered by customers‑at‑the‑forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.