Intern, Customer Service

Marketing Solutions; Selangor; On-site; MYR 8,900 - 17,000; Part time

Benefits offered by this job

Birthday leave

Engagement events (TGIF)

Job summary

Marketing Solutions seeks a dedicated Customer Service Intern to join our team in Malaysia, serving as the frontline voice for our diverse brand portfolio across Lazada, Shopee, and TikTok Shop. You will collaborate with a motivated team and gain hands-on exposure to the fast-paced digital commerce landscape.

As an intern, you will receive comprehensive on-the-job training, improve your English and Malay communication skills, and develop Excel tracking proficiency while contributing to customer

Qualifications

• Strong bilingual communication in English and Malay, both written and spoken.
• Proficiency with Microsoft Excel and basic data tracking.
• Willingness to learn and take on on-the-job training.

Responsibilities

• Serve as the primary contact for customer inquiries across Lazada, Shopee, and TikTok Shop.
• Provide professional support for brand portfolios across official marketplace stores.
• Coordinate allocation of free gifts and samples per campaign rules.
• Collaborate with finance on operational tasks.
• Monitor store health metrics across platforms to stay competitive.
• Attend product training to build brand knowledge and handle inquiries.

Skills

Bilingual English & Malay

MS Excel

Education

Diploma or degree in a relevant course

Tools

Microsoft Excel

Job description

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.

What You’ll Do

• Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
• Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
• Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
• Collaborate cross-functionally with the finance department on operational tasks.
• Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
• Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.

Who You Are

• Currently pursuing a diploma or degree in a relevant course.
• Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
• Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
• Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
• Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.

Nice To Have

• Prior basic experience in retail, customer service, or familiarity with marketplace platforms.

Why You’ll Love It

• Advanced AI tools for all positions
• Birthday leave
• TGIF, monthly birthday and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends