Intern, Customer Service

AnyMind Group; Petaling Jaya; On-site; MYR 6,700 - 11,000; Full time

Benefits offered by this job

Birthday leave

TGIF events

AI tools for all positions

On-the-job training

Job summary

AnyMind Group is seeking a dedicated Customer Service Intern to support our brand portfolio across Lazada, Shopee, and TikTok Shop. You will handle customer inquiries, coordinate gifts and samples, and work closely with finance on operational tasks in a fast-paced e-commerce setting.

The role offers comprehensive on-the-job training, exposure to multiple marketplace platforms, and a dynamic, professional environment suitable for a student aiming to build hands-on experience in digital commerce.

Qualifications

• Pursuing a diploma or degree in a relevant course.
• Strong verbal and written communication in English and Malay.
• Proficiency in Microsoft Excel.
• Willingness to learn and participate in on-the-job training.
• Interest in the E-commerce ecosystem.

Responsibilities

• Serve as the frontline point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless brand experience.
• Provide professional customer support for brand portfolios across official marketplace stores.
• Coordinate free gifts and promotional samples according to campaign conditions.
• Collaborate with the finance department on operational tasks.
• Monitor store health metrics across platforms to keep strategies competitive.

Education

Diploma/degree student

Tools

Microsoft Excel

Job description

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.

What You'll Do

• Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
• Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
• Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
• Collaborate cross-functionally with the finance department on operational tasks.
• Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
• Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.

Who You Are

• Currently pursuing a diploma or degree in a relevant course.
• Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
• Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
• Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
• Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.

Nice To Have

• Prior basic experience in retail, customer service, or familiarity with marketplace platforms.

Why You'll Love It

• Advanced AI tools for all positions
• Birthday leave
• TGIF, monthly birthday and other fun engagement events
• Work in a professional and dynamic environment
• Exciting opportunity to explore digital trends