Intern, Commercial

AirAsia; Kuala Lumpur; Hybrid; MYR 20,000 - 31,000; Part time

Job summary

AirAsia Berhad is offering a 6-month Commercial Intern role bridging commercial strategy, supply optimization, analytics, and project coordination. You will analyze supplier performance data, optimize dashboards, and help build onboarding frameworks to improve operations.

The internship combines hands-on experience in onboarding, account management, and reporting, with exposure to cross-functional teams and commercial execution. Hybrid work options are available in Kuala Lumpur.

Qualifications

• Pursuing or recent graduate in business, economics, data analytics or related fields.
• Comfortable working with data and metrics.
• Exposure to Looker, dashboards or analytics tools is a plus.
• Interest in e-commerce, account management, and supply operations.

Responsibilities

• Support onboarding flows, collateral, and documentation for new hotels and suppliers.
• Assist in account management, supplier communications, and weekly performance reviews.
• Design SOPs and flowcharts for internal commercial workflows.

Skills

Analytical mindset

Communication

Organizational skills

Team collaboration

Education

Currently pursuing or recent graduate in Business / Economics / Data Analytics / PM / Supply Chain

Tools

Looker

Excel

Google Sheets

Job description

Job Description Role Overview We are seeking analytical, and detail-oriented Commercial Intern to join our team for a 6-month (24-week) internship program. This role offers a unique hybrid experience bridging commercial strategy, supply optimization, account management, partner onboarding, data analytics, and project coordination. As an intern, you will dive deep into supplier performance data, optimize reporting dashboards, execute key supply optimization initiatives, and build essential onboarding and account management frameworks that directly impact our business operations. If you are eager to learn how a fast-paced commercial ecosystem operates and want to develop highly transferable skills in data-driven decision-making, supply management, and commercial execution, this internship is for you.

Key Responsibilities

• 1. Onboarding & Account Management
  • Partner Onboarding: Build, refine, and execute structured onboarding flows, collateral, and documentation for new hotels and commercial suppliers to ensure seamless platform integration.
  • Account Management & Supplier Engagement: Support key account managers in day-to-day partner communications, operational follow-ups, and the preparation of weekly supplier sync decks and performance reviews.
  • Process & Workflow Mapping: Design clear, actionable flowcharts and standard operating procedures (SOPs) for internal commercial workflows (e.g., promo code creation, supplier onboarding, account health checks).
• 2. Supply Optimization & Commercial Strategy
  • Supply Availability & Performance: Analyze supplier inventory, availability, rate competitiveness, and booking conversion across target markets.
  • Promo & Activity Optimization: Conduct deep-dive comparisons of Standalone vs. "Snap" (promotional/package) activities to identify growth drivers and optimize promo allocations.
  • Growth Initiatives: Assist commercial leads in identifying supply gaps, regional demand trends, and actionable opportunities for portfolio expansion.
• 3. Data Analytics & Dashboard Optimization
  • Audit Reporting Systems: Review and assess existing commercial dashboards (Demand, Supply, Performance) and data structures to identify gaps in data quality and accessibility.
  • KPI Enhancement: Collaborate directly with the Data Team to identify new business KPIs and develop proposals for dashboard enhancements.
  • Performance Deep-Dives: Analyze geographical performance data and supplier performance trends to unlock actionable business insights.
• 4. Project Coordination & Stakeholder Communication
  • Track Milestones: Apply project management fundamentals to actively track ongoing commercial, supply, and onboarding initiatives, ensuring timelines and key milestones are met.
  • Meeting Management: Participate in cross-functional project meetings, document detailed minutes, and follow up with internal and external stakeholders on action items.
  • Progress Reporting & Summaries: Keep internal teams aligned by preparing weekly and monthly commercial summaries and project progress updates.

Qualifications & Skills

• Education: Currently pursuing or a recent graduate with a degree in Business, Economics, Data Analytics, Project Management, Supply Chain, or a related field.
• Analytical Mindset: Comfortable working with data and metrics.
• Prior exposure to tools like Looker, dashboards, Excel/Google Sheets, or web/app analytics tools is a major plus.
• Commercial Acumen: Strong interest in e-commerce, account management, supply operations, and partner relationship building.
• Communication: Excellent written and verbal communication skills, with the ability to confidently interface with various stakeholders and document meetings clearly.
• Organization: Strong time management skills and an ability to handle multiple tasks, moving parts, and documentation simultaneously.
• Problem Solver: A proactive attitude with a keen eye for finding data inaccuracies, supply bottlenecks, or process inefficiencies.

AirAsia Berhad

Asia's leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world's best. Driven by the Dare to Dream spirit, we pride ourselves in being the region's largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"