Insurance Specialist

LIAN HONG GROUP (LHG); Johor; On-site; MYR 90,000 - 130,000; Full time

Job summary

LIAN HONG GROUP (LHG) in Malaysia seeks an Inside Sales / Telesales Manager – Motor Insurance Renewal to lead a digital renewal sales team, contacting existing customers via telephone, WhatsApp and other digital channels to secure renewals and maximise retention.

The role focuses on recruiting and coaching the renewal team, setting targets, managing leads and CRM platforms, building dashboards, and delivering regular performance analyses to management.

Qualifications

• Proven experience leading a telesales or call-centre sales team.
• Experience in motor/general insurance or high-volume sales environments.
• Hands-on CRM, lead-management and sales-tracking system experience.
• Ability to use data and dashboards to identify performance gaps and improve conversion.
• Strong leadership, coaching and KPI management.

Responsibilities

• Recruit, train and manage the renewal sales team.
• Set and monitor daily and monthly targets.
• Manage lead distribution, follow-ups and renewals.
• Use CRM platforms to manage customer leads and activities.
• Build dashboards and reports to track performance.
• Improve sales scripts and WhatsApp workflows.
• Record all interactions and maintain data quality.
• Motivate the team with performance-based incentives.
• Collaborate with dealerships, customers and insurance partners.
• Provide management with regular performance analyses.

Skills

Team leadership

Telesales management

CRM experience

WhatsApp automation

Data dashboards

KPI management

Tools

LeadSquared

DoubleTick

WhatsApp

Job description

We are looking to hire an Inside Sales / Telesales Manager – Motor Insurance Renewal.

The person will lead and develop a digital sales team responsible for contacting existing customers through telephone calls, WhatsApp and other digital channels to secure motor insurance renewals.

To manage and grow the dealership's motor insurance renewal business by proactively contacting existing customers before policy expiry, providing competitive quotations, converting renewals, and maintaining strong customer relationships.

The position is responsible for achieving monthly renewal targets and maximizing insurance retention from the dealership's existing customer database.

Requirement

• Proven experience leading a telesales, inside-sales or call-centre sales team.
• Preferably from motor/general insurance, banking, automotive, telecommunications or another high-volume sales environment.
• Hands‑on experience using CRM, lead‑management, WhatsApp automation and sales‑tracking systems.
• Able to use data and dashboards to identify performance gaps and improve conversion.
• Strong in team leadership, coaching, KPI management and process development.
• Target‑driven and capable of building both the team and its digital sales system.

Key responsibilities

• Recruit, train, coach and manage the renewal sales team.
• Set and monitor daily and monthly individual and team targets.
• Manage lead distribution, follow‑ups, conversion rates and renewal retention.
• Use platforms such as DoubleTick, LeadSquared or similar CRM and WhatsApp sales tools to manage customer leads and sales activities.
• Build dashboards and reports to track response time, contact rate, quotation rate, conversion rate, renewals and individual performance.
• Improve sales scripts, WhatsApp communication, automation and follow‑up workflows.
• Ensure every lead and customer interaction is properly recorded and followed up.
• Motivate the team and implement performance‑based incentives.
• Work with our dealerships, customer database and insurance partners.
• Provide regular performance analysis and improvement plans to management.

Insurance Renewal

• Monitor all motor insurance policies approaching expiry.
• Contact customers 30–60 days before expiry.
• Provide renewal quotations from approved insurance panels.
• Follow up quotations until the policy is successfully renewed.
• Ensure timely issuance of cover notes and insurance policies.
• Maintain accurate records of all renewal activities.

Sales & Business Development

• Achieve monthly renewal targets.
• Recover lost/lapsed customers where possible.
• Identify customers who have moved to competitors and attempt to win them back.
• Generate additional insurance business from used‑car and new‑car customers.
• Build a strong renewal pipeline for future months.