Motor Insurance Renewal Specialist

SUPER EVERGREEN (NUSAJAYA) SDN. BHD.; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Job summary

SUPER EVERGREEN (NUSAJAYA) SDN. BHD.

in Malaysia seeks an Inside Sales / Telesales Manager for Motor Insurance Renewals to lead a digital renewal sales team contacting existing customers via telephone, WhatsApp and other channels to secure renewals. You will manage monthly renewal targets, build dashboards, and drive retention by providing competitive quotations and strong customer follow-up, while coaching the team and optimizing scripts and workflows.

Qualifications

• Proven experience leading a telesales, inside-sales or call-centre sales team.
• Hands-on experience using CRM, lead-management, WhatsApp automation and sales-tracking systems.
• Able to use data and dashboards to identify performance gaps and improve conversion.
• Strong in team leadership, coaching, KPI management and process development.
• Target-driven and capable of building both the team and its digital sales system.

Responsibilities

• Recruit, train, coach and manage the renewal sales team.
• Set and monitor daily and monthly individual and team targets.
• Manage lead distribution, follow-ups, conversion rates and renewal retention.
• Use platforms such as LeadSquared or similar CRM and WhatsApp sales tools to manage customer leads and sales activities.
• Build dashboards and reports to track response time, contact rate, quotation rate, conversion rate, renewals and individual performance.
• Improve sales scripts, WhatsApp communication, automation and follow-up workflows.
• Ensure every lead and customer interaction is properly recorded and followed up.
• Motivate the team and implement performance-based incentives.
• Work with our dealerships, customer database and insurance partners.
• Provide regular performance analysis and improvement plans to management.

Skills

Team leadership

Coaching

KPI management

Process development

CRM

Lead management

WhatsApp automation

Data dashboards

Tools

LeadSquared

DoubleTick

Job description

We are looking to hire an Inside Sales / Telesales Manager - Motor Insurance Renewal.

The person will lead and develop a digital sales team responsible for contacting existing customers through telephone calls, WhatsApp and other digital channels to secure motor insurance renewals.

To manage and grow the dealership's motor insurance renewal business by proactively contacting existing customers before policy expiry, providing competitive quotations, converting renewals, and maintaining strong customer relationships.

The position is responsible for achieving monthly renewal targets and maximizing insurance retention from the dealership's existing customer database.

Requirement:

Proven experience leading a telesales, inside-sales or call-centre sales team.

Preferably from motor/general insurance, banking, automotive, telecommunications or another high-volume sales environment.

Hands-on experience using CRM, lead-management, WhatsApp automation and sales-tracking systems.

Able to use data and dashboards to identify performance gaps and improve conversion.

Strong in team leadership, coaching, KPI management and process development.

Target-driven and capable of building both the team and its digital sales system.

Key responsibilities:

Recruit, train, coach and manage the renewal sales team.

Set and monitor daily and monthly individual and team targets.

Manage lead distribution, follow-ups, conversion rates and renewal retention.

Use platforms such as DoubleTick, LeadSquared or similar CRM and WhatsApp sales tools to manage customer leads and sales activities.

Build dashboards and reports to track response time, contact rate, quotation rate, conversion rate, renewals and individual performance.

Improve sales scripts, WhatsApp communication, automation and follow-up workflows.

Ensure every lead and customer interaction is properly recorded and followed up.

Motivate the team and implement performance-based incentives.

Work with our dealerships, customer database and insurance partners.

Provide regular performance analysis and improvement plans to management.

Insurance Renewal

Monitor all motor insurance policies approaching expiry.

Contact customers 30-60 days before expiry.

Provide renewal quotations from approved insurance panels.

Follow up quotations until the policy is successfully renewed.

Ensure timely issuance of cover notes and insurance policies.

Maintain accurate records of all renewal activities.

Sales & Business Development

Achieve monthly renewal targets.

Recover lost/lapsed customers where possible.

Identify customers who have moved to competitors and attempt to win them back.

Generate additional insurance business from used-car and new-car customers.

Build a strong renewal pipeline for future months.

Expected Income Total RM6,000 - RM9,000