Insurance Operations Specialist

ocbc; Malaysia; On-site; MYR 40,000 - 80,000; Full time

Job summary

OCBC Bank in Malaysia is seeking a detail-oriented professional to manage insurance administration for insurable collaterals and ensure timely SLA-compliant processing and reconciliations. The role collaborates with Settlement and Loan Recovery teams to maintain accurate records and responsive service.

Responsibilities include handling new proposals, renewals, cancellations, and claims, plus coordinating with external partners to adjust accounts as needed.

Responsibilities

• To ensure adherence and process timely and accurately on insurance coverage for insurable collaterals in compliance with Bank's Guidelines and Procedures and in accordance to set SLA / TAT.
• To ensure daily reconciliation of Sundry Creditors GL in accordance to set SLA/TAT.
• To ensure the Collection Account 2 (both Conventional & Islamic) are reconciled and adhered to Collection Account Policy & Procedures.
• To ensure Insurance Administration [MY/SG] i.e. New Proposal Form Submission / Renewal and Cancellation of Policy / Claim are attended timely and accurately and in accordance to set SLA/TAT.
• To provide support to Settlement Team by sending instructions to GEGM / Zurich Takaful / STATE Brokers for deletion of chargee clause / change debiting account for properties redeemed.
• To provide support to Loan Recovery Unit (COD/SAM) to arrange for deletion of chargee clause or policy cancellation.
• To ensure Insurance & CGC related reports are reviewed in timely manner.
• To ensure CGC/SJPP Administration i.e. Submission / Application Status / Payment, Renewal & Cancellation of Guarantee / Monthly Reconciliation Reporting attended in accordance to set SLA / TAT set.
• To ensure all GIFT MANAGER/ BBCSC Inquiries to be replied in timely manner with no overdue cases.

Job description

OCBC Bank in Malaysia is seeking a detail-oriented professional to manage insurance administration for insurable collaterals and ensure timely SLA-compliant processing and reconciliations. The role collaborates with Settlement and Loan Recovery teams to maintain accurate records and responsive service.

Responsibilities include handling new proposals, renewals, cancellations, and claims, plus coordinating with external partners to adjust accounts as needed.