Insurance Processor

ocbc; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Community initiatives

Industry-leading learning and dev.opp.

Wellbeing and growth

Job summary

OCBC in Malaysia seeks a credit administration professional to ensure timely and accurate insurance coverage for insurable collaterals, reconcile sundry creditors, and support collection and loan recovery processes. The role requires attention to detail, strong analytical skills, and the ability to meet SLAs.

The successful candidate will handle insurance submissions, policy changes, and related reports, while coordinating with settlements and external partners to maintain compliance and

Qualifications

• A degree in a relevant field such as finance or business administration.
• At least 2 years of experience in credit administration or related field.
• Strong understanding of credit administration processes and procedures.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and organizational skills.

Responsibilities

• To ensure adherence and process timely and accurately on insurance coverage for insurable collaterals in compliance with Bank's Guidelines and Procedures and in accordance to set SLA / TAT.
• To ensure daily reconciliation of Sundry Creditors GL in accordance to set SLA/TAT.
• To ensure the Collection Account 2 (both Conventional & Islamic) are reconciled and adhered to Collection Account Policy & Procedures.
• To ensure Insurance Administration [MY/SG] i.e. New Proposal Form Submission / Renewal and Cancellation of Policy / Claim are attended timely and accurately and in accordance to set SLA/TAT.
• To provide support to Settlement Team by sending instructions to GEGM / Zurich Takaful / STATE Brokers for deletion of charge clause / change debiting account for properties redeemed.
• To provide support to Loan Recovery Unit (COD/SAM) to arrange for deletion of charge clause or policy cancellation.
• To ensure Insurance & CGC related reports are reviewed in timely manner.
• To ensure CGC/SJPP Administration i.e. Submission / Application Status / Payment, Renewal & Cancellation of Guarantee / Monthly Reconciliation Reporting attended in accordance to set SLA / TAT set.
• To ensure all GIFT MANAGER/ BBCSC Inquiries to be replied in timely manner with no overdue cases.

Skills

Analytical thinking

Problem solving

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Ability to work under pressure

Education

Bachelor's degree in finance or business administration

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

• To ensure adherence and process timely and accurately on insurance coverage for insurable collaterals in compliance with Bank's Guidelines and Procedures and in accordance to set SLA / TAT.
• To ensure daily reconciliation of Sundry Creditors GL in accordance to set SLA/TAT.
• To ensure the Collection Account 2 (both Conventional & Islamic) are reconciled and adhered to Collection Account Policy & Procedures.
• To ensure Insurance Administration [MY/SG] i.e. New Proposal Form Submission / Renewal and Cancellation of Policy / Claim are attended timely and accurately and in accordance to set SLA/TAT.
• To provide support to Settlement Team by sending instructions to GEGM / Zurich Takaful / STATE Brokers for deletion of charge clause / change debiting account for properties redeemed.
• To provide support to Loan Recovery Unit (COD/SAM) to arrange for deletion of charge clause or policy cancellation.
• To ensure Insurance & CGC related reports are reviewed in timely manner.
• To ensure CGC/SJPP Administration i.e. Submission / Application Status / Payment, Renewal & Cancellation of Guarantee / Monthly Reconciliation Reporting attended in accordance to set SLA / TAT set.
• To ensure all GIFT MANAGER/ BBCSC Inquiries to be replied in timely manner with no overdue cases.

• A degree in a relevant field, such as finance or business administration
• At least 2 years of experience in credit administration or a related field
• Strong understanding of credit administration processes and procedures
• Excellent analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and organizational skills

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.