Insurance Operations Lead: Client Onboarding & Renewals

Marsh; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Job summary

Marsh is seeking a Senior Insurance Operations Specialist for the Placement team based in Kuala Lumpur. The role combines client onboarding, renewal placement, and policy servicing to support Marsh Client Executives and Brokers.

This hybrid position requires collaboration with country business teams and adherence to compliance standards. You will coordinate documentation, monitor renewal activities, and facilitate insurance contract implementation through Marsh platforms while maintaining

Qualifications

• Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry.
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure
• Ability to cope with cyclical nature of the business

Responsibilities

• Client On-Boarding: Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets.
• Renewal & Placement: Help prepare, and review renewal reports prepared by the Pre-Renewal Team; identify risks 90 days ahead of renewal; ensure documents are accurate and ready to proceed with renewal.
• Policy Servicing: Monitor and manage workflow, respond to queries from Marsh Operations, ensure timely authorization and distribution of policy documents and invoices.
• Other: Set and achieve goals in Workday; complete mandatory training; complete CPD requirements; client and prospect discovery projects

Skills

Client onboarding

Renewal management

Stakeholder management

Ability to work under pressure

Education

Bachelor's degree in any field

Job description

Marsh is seeking a Senior Insurance Operations Specialist for the Placement team based in Kuala Lumpur. The role combines client onboarding, renewal placement, and policy servicing to support Marsh Client Executives and Brokers.

This hybrid position requires collaboration with country business teams and adherence to compliance standards. You will coordinate documentation, monitor renewal activities, and facilitate insurance contract implementation through Marsh platforms while maintaining