General Insurance Claims Coordinator - Hybrid

Marsh; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Marsh is seeking a claims professional to join our General Insurance Claims Operations in Kuala Lumpur under a hybrid arrangement. The role supports Hong Kong Claims Operations, handling registrations, adjudication, and liaising with insurers and service providers to ensure timely claims processing.

The candidate will review claims, determine liabilities and reserves with low financial authority, monitor unsettled claims, prepare monthly statistics, and contribute to process improvements within

Qualifications

• Bachelor’s Degree in any discipline is required.
• 1–3 years of experience in claims processing or claims handling in General Insurance.
• Proficiency in reading Simplified/Traditional Chinese is required.
• Good command of spoken and written English.
• Proficient in Microsoft Office applications.
• Strong communication, interpersonal and stakeholder management skills.
• Detail-oriented in a fast-paced environment.

Responsibilities

• Registration, Processing and Adjudication of General Insurance claims within turnaround time.
• Assist in determining claim liabilities, value, and service provider fees and sets reserves.
• Ensure computed claims settlement and verified reimbursements from insurers are valid.
• Monitor and follow up on unsettled claims with insurers and clients.
• Interact with stakeholders to ensure proper execution of tasks.
• Prepare monthly claims statistic reports and update documentation processes.
• Identify problems and provide solutions for the team or client.
• Participate in projects to improve efficiency and productivity of the department.

Skills

Communication skills

Stakeholder management

Detail oriented

Education

Bachelor’s Degree in any discipline

Tools

Microsoft Office

Job description

Marsh is seeking a claims professional to join our General Insurance Claims Operations in Kuala Lumpur under a hybrid arrangement. The role supports Hong Kong Claims Operations, handling registrations, adjudication, and liaising with insurers and service providers to ensure timely claims processing.

The candidate will review claims, determine liabilities and reserves with low financial authority, monitor unsettled claims, prepare monthly statistics, and contribute to process improvements within