Carrier Relationship Management - Senior Analyst

Marsh McLennan; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh Corporate in Kuala Lumpur is seeking a Carrier Relationship Management Senior Analyst to oversee the Risk Management department, manage client inquiries, and coordinate with insurers. The role emphasizes policy renewals, business development, and mentorship of junior staff in a fast-paced environment.

The candidate should bring 7–10 years of experience in insurance brokerage or risk management, with a valid BCCITB certificate and strong English/Bahasa Melayu communication skills.

Qualifications

• Bachelor's degree in any field.
• 7–10 years in insurance brokerage, risk management, or related field.
• Candidate must hold a valid Basic Certificate Course in Insurance and Takaful Broking (BCCITB).
• Willing to contribute to expand clientele coverage by engaging in business development activities when required.
• Strong communication in English and Bahasa Melayu.

Responsibilities

• Oversee the day-to-day operations of the Risk Management department.
• Manage client inquiries, insurer coordination and documentation.
• Track policy renewals and prepare renewal quotations.
• Identify cross-sell opportunities and support business development initiatives.
• Mentor and coach junior staff and lead team development.
• Provide expert risk management consultation to clients and maintain market knowledge.

Skills

Communication

Education

Bachelor’s degree

BCCITB

Job description

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our Risk Management team at Marsh Insurance Brokers (Malaysia) Sdn Bhd. This role will be based in Pavilion Damansara, Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

Carrier Relationship Management - Senior Analyst

We will count on you to:

1. Operational Management & Administration

• Oversee the entire day-to-day operations of the Risk Management department
• Manage administrative functions including file management, documentation, and compliance
• Ensure adherence to company policies, procedures, and regulatory requirements
• Monitor department efficiency and implement process improvements
• Maintain records, databases, and systems accuracy

2. Client Service & Frontline Support

• Serve as the primary point of contact for client inquiries and concerns
• Handle and respond promptly to all client communications (calls, emails, site visits)
• Manage insurer inquiries and coordinate with insurance partners
• Address internal departmental and cross-functional inquiries
• Ensure excellent customer service and maintain strong client relationships
• Document and track all inquiries and resolutions

3. Policy Renewals & Maintenance

• Initiate, track and manage all policy renewal deadlines
• Prepare renewal quotes and documentation
• Communicate renewal requirements to clients in a timely manner
• Coordinate with underwriters and insurance partners
• Ensure timely renewal execution and client confirmation
• Follow up on pending renewals and address delays

4. Business Development & Sales

• Identify and pursue cross-sell opportunities within existing client base
• Manage tender processes and respond to RFP inquiries
• Develop new business opportunities aligned with departmental goals
• Prepare proposals and presentations for potential clients
• Support marketing and business development initiatives
• Maintain active business pipeline and sales records

5. Team Leadership & Development

• Mentor and coach junior staff members and downlines
• Conduct trainings to clients
• Monitor team performance and provide constructive feedback
• Foster a collaborative and high-performing team environment

6. Insurance Broker Responsibilities

• Analyze client risk exposures and recommend appropriate coverage
• Negotiate coverage terms and conditions with insurers
• Manage claims and liaison with insurers on claims matters
• Provide expert risk management consultation and advice
• Maintain knowledge of insurance market trends and product offerings
• Generate accurate quotations and insurance proposals

What you need to have:

• A Bachelor’s degree in any field
• Minimum 7-10 years in insurance brokerage, risk management, or related field
• Candidate must hold a valid Basic Certificate Course in Insurance and Takaful Broking (BCCITB)
• Willing to contribute to expand your clientele coverage by engaging in business development activities when required
• A people person and good communication skills in English and Bahasa Melayu

What makes you stand out?

• Experience working in Insurance Broking Company
• Excellent coordination skills and ability to work with multiple stakeholder
• Outgoing and independent in nature

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.