Senior Insurance Operations Specialist

Marsh; Kuala Lumpur; Hybrid; MYR 90,000 - 130,000; Full time

Job summary

Marsh is seeking a Senior Insurance Operations Specialist for the Placement team based in Kuala Lumpur. The role combines client onboarding, renewal placement, and policy servicing to support Marsh Client Executives and Brokers.

This hybrid position requires collaboration with country business teams and adherence to compliance standards. You will coordinate documentation, monitor renewal activities, and facilitate insurance contract implementation through Marsh platforms while maintaining

Qualifications

• Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry.
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure
• Ability to cope with cyclical nature of the business

Responsibilities

• Client On-Boarding: Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets.
• Renewal & Placement: Help prepare, and review renewal reports prepared by the Pre-Renewal Team; identify risks 90 days ahead of renewal; ensure documents are accurate and ready to proceed with renewal.
• Policy Servicing: Monitor and manage workflow, respond to queries from Marsh Operations, ensure timely authorization and distribution of policy documents and invoices.
• Other: Set and achieve goals in Workday; complete mandatory training; complete CPD requirements; client and prospect discovery projects

Skills

Client onboarding

Renewal management

Stakeholder management

Ability to work under pressure

Education

Bachelor's degree in any field

Job description

We are seeking a talented individual to join our Placement team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Senior Insurance Operations Specialist

To provide support to Marsh Client Executives and Brokers, and deliver excellent service support for the businesses.

We will count on you to:

Client On-Boarding

• Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
• File appropriate documentation (covering BOR, ToE etc.)
• Assist country business teams with updating / monitoring of MPower.

Renewal & Placement

• Help prepare, and review renewal reports prepared by the Pre-Renewal Team
• Identify any risks that are not required, 90 days ahead of the renewal date.
• Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.
• Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
• Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).
• Support implementation of insurance contract through the Marsh Digital Trading Platform, where applicable.
• Ensure appropriate records of CE's negotiations/communications with client and insurers is maintained and filed.
• Where applicable, issuance of Confirmation letters and liaise with insurers on Certificates.
• Support on preparation of premium and allocation schedules.
• Review and check all documentation for content accuracy in accordance with:
• Client First Principles and Quality Assurance Checklists
• Marsh Compliance Standards

Policy Servicing

• Monitor and manage workflow, coordinate the flow of business into Client Servicing Teams
• Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
• Ensure timely authorisation of documentation, and distribution to client service teams – insurer policy documentation, debit notes, invoices and evidence of cover.
• Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.
• Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.

Other:

• Set and achieve specific goals as evidenced in Workday
• Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
• Complete the Firm's CPD requirements, currently 35 hours per year, in a timely manner.
• Client and prospect discovery projects – news article and insurance related websites.

What you need to have:

• Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure
• Ability to cope with cyclical nature of the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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