Insurance Operations Executive - Policy Issuance & Activation

PolicyStreet; Kuala Lumpur; On-site; MYR 3,000 - 5,400; Full time

Job summary

PolicyStreet is seeking fresh graduates or interns to support motor insurance policy issuance at our Kuala Lumpur office. You will review client and vehicle details, generate CNs and policies, and coordinate with insurers to ensure timely activation.

The role offers hands-on experience in a fast-paced insurtech environment. Ideal candidates have a diploma or degree in business administration or operations, strong analytical skills, and proficiency with MS Office.

Qualifications

• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work independently while collaborating with a team.
• Eagerness to learn and take on new challenges.

Responsibilities

• Handle motor insurance policy issuance and processing for multiple partners.
• Review and validate customer/vehicle details, quotation information, premium, coverage and payment status before policy issuance.
• Generate and issue Cover Notes (CN) and insurance policies through insurer portals/systems.
• Ensure policies are generated accurately and within the required TAT/SLA.
• Coordinate with insurers and internal teams to resolve policy issuance and premium related issues.
• Monitor and follow-up on pending/failed policy issuance and ensure successful policy activation.
• Handle roadtax processing after successful policy issuance, including checking vehicle and policy details before submission.

Skills

Analytical skills

Communication skills

MS Office

Detail-oriented

Independent worker

Education

Diploma or Bachelor’s degree in Business Administration, Operations Management, or a related field

Tools

Microsoft Office

Job description

PolicyStreet is seeking fresh graduates or interns to support motor insurance policy issuance at our Kuala Lumpur office. You will review client and vehicle details, generate CNs and policies, and coordinate with insurers to ensure timely activation.

The role offers hands-on experience in a fast-paced insurtech environment. Ideal candidates have a diploma or degree in business administration or operations, strong analytical skills, and proficiency with MS Office.