Insurance Operations & Customer Care Pro

PolicyStreet; Kuala Lumpur; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Medical and Life insurance

Health benefits

Growth opportunities

Collaborative team environment

Well stocked pantry

Job summary

PolicyStreet is a Kuala Lumpur–based insurtech group delivering digital insurance solutions across Asia and Australia.

You will handle customer enquiries via WhatsApp and email, assist with insurance, payments, renewals, road tax, and policy questions; follow up and manage tickets; coordinate with internal teams and insurers to resolve issues; ensure all interactions are recorded in the CRM and adhere to SOPs.

Qualifications

• Diploma or equivalent qualification required.
• Strong communication in English and Bahasa Malaysia.
• Customer-oriented with good problem-solving skills.
• Able to manage multiple cases in a fast-paced environment.
• Detail-oriented and responsible.
• Comfortable using CRM, WhatsApp, email and other digital platforms.
• Can work independently and in a team.
• Customer service or insurance experience is an advantage.
• Willing to work rotational shifts.

Responsibilities

• Handle customer enquiries and assist via WhatsApp and email using customer service tools.
• Assist customers with insurance, payments, renewals, road tax, and policy-related queries.
• Follow up for required documents and information.
• Monitor and manage customer tickets and ensure timely resolution.
• Coordinate with internal teams and insurers to resolve issues.
• Handle customer complaints professionally and provide solutions.
• Ensure all interactions and case updates are recorded in the CRM.
• Follow SOPs and service standards.

Skills

English

Bahasa Malaysia

Customer focus

Problem solving

Attention to detail

CRM systems

WhatsApp & Email

Education

Diploma or equivalent

Tools

CRM systems

WhatsApp

Email

Job description

PolicyStreet is a Kuala Lumpur–based insurtech group delivering digital insurance solutions across Asia and Australia.

You will handle customer enquiries via WhatsApp and email, assist with insurance, payments, renewals, road tax, and policy questions; follow up and manage tickets; coordinate with internal teams and insurers to resolve issues; ensure all interactions are recorded in the CRM and adhere to SOPs.