Inside Sales support/Customer Service (APAC, Quotation)

Talent Trader Group; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Talent Trader Group is seeking a proactive Export Sales/Account Management professional to handle a portfolio of export customers and manage complete order fulfilment with accuracy. You will liaise with supply chain teams to ensure on-time delivery and identify opportunities to upsell value-added solutions.

Strong CRM usage and data reporting abilities are essential for ongoing customer insights. The role requires a Diploma or Bachelor's degree and experience in export sales with familiarity in

Qualifications

• Diploma or Bachelor's Degree in any fields.
• Experience in handling Export Sales and familiar with coordinating shipping arrangements.
• Good sound knowledge of CRM, ability to analyse data and prepare functional reports.

Responsibilities

• Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
• Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
• Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
• Work closely with the supply chain and operations teams to ensure product availability and on-time delivery commitments.
• Identify opportunities to recommend complementary products and value-added solutions based on customers' business needs.
• Build and maintain strong customer relationships by providing prompt support, professional advice, and proactive service.
• Keep customers informed of order status, shipment schedules, and any changes throughout the fulfilment process.
• Partner with the Sales team to deliver responsive customer support and ensure enquiries are handled within the expected turnaround time.
• Investigate customer issues, coordinate with relevant departments, and provide timely resolutions to maintain customer satisfaction.
• Gather and analyse customer feedback, identify service improvement opportunities, and present actionable recommendations to management.
• Maintain accurate customer records, including account creation and updates within the customer database.
• Administer and optimise the CRM system by ensuring data accuracy, identifying sales opportunities, and maintaining high-quality customer information.

Skills

Export Sales

CRM analytics

Account management

Customer service

Data reporting

Education

Diploma/Bachelor's Degree

Tools

CRM software

Job description

• Drive continuous improvements in customer service workflows and operational processes to enhance service quality and customer satisfaction.
• Manage a portfolio of key accounts and export customers, ensuring excellent day-to-day account support.
• Coordinate the complete order fulfilment process, including preparing quotations, processing sales orders, delivery orders, and invoices with accuracy and efficiency.
• Work closely with the supply chain and operations teams to ensure product availability and on-time delivery commitments.
• Identify opportunities to recommend complementary products and value-added solutions based on customers' business needs.
• Build and maintain strong customer relationships by providing prompt support, professional advice, and proactive service.
• Keep customers informed of order status, shipment schedules, and any changes throughout the fulfilment process.
• Partner with the Sales team to deliver responsive customer support and ensure enquiries are handled within the expected turnaround time.
• Investigate customer issues, coordinate with relevant departments, and provide timely resolutions to maintain customer satisfaction.
• Gather and analyse customer feedback, identify service improvement opportunities, and present actionable recommendations to management.
• Maintain accurate customer records, including account creation and updates within the customer database.
• Administer and optimise the CRM system by ensuring data accuracy, identifying sales opportunities, and maintaining high-quality customer information.

Requirements :

• Diploma or Bachelor's Degree in any fields
• Experience in handling Export Sales and familiar with coordinating shipping arrangements
• Good sound knowledge of CRM, ability to analyse data and prepare functional reports

EA License No: JTKSM 1520

Reg. No.: R1985956 (VIVIEN TAN)

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