Inside Sales Specialist (Monthly Earning Potential up to RM 6,000-00) (MY)

KLIDC(SOUTHERN); Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Job summary

KLIDC Dental Clinic seeks an Inside Sales Specialist to turn enquiries into consultations and treatment sign-ups. You’ll engage with prospective patients via calls, WhatsApp and digital channels, building trust and presenting clear aligner options.

You will manage inquiries, provide pricing and instalment plans, coordinate appointments, and support marketing campaigns while aiming to meet sales targets and deliver excellent service.

Qualifications

• 1–2 years of telesales, inside sales or outbound sales experience.
• Experience in dental, healthcare, aesthetics or related industry is an advantage.
• Strong verbal and written communication skills with ability to build rapport and explain information clearly.

Responsibilities

• Manage inbound enquiries and outbound follow-ups through calls, WhatsApp, social media, website enquiries, and referrals.
• Introduce patients to clinic services, procedures, and dentist backgrounds.
• Explain treatment costs, payment options, and available products or services.

Skills

Telesales

Inside sales

Outbound sales

Education

SPM / Diploma or higher

Job description

Inside Sales Specialist (Monthly Earning Potential up to RM 6,000-00) (MY)

Build your sales career with KLIDC Dental Clinic

Enjoy connecting with people and motivated by achieving sales results?

At KLIDC, we are looking for an Inside Sales Specialist who can build trust, understand prospective patients’ needs and turn enquiries into consultation bookings and treatment sign-ups.

You will engage with prospective patients through calls, WhatsApp and other digital channels, helping them understand our clear aligner services and take the next step. With product training, on-the-job coaching and a performance bonus, you will have opportunities to develop your skills and be rewarded for your contribution

Why Join US ?

Salary and performance incentives: Potential Monthly Earnings of Up To RM4,000 - 6,000(Including Performance Incentives and Commission)

Training and coaching: Build your product knowledge and sales skills through training, approved sales resources and on-the-job guidance.

Career development: Opportunities to take on greater responsibilities and progress based on your performance and available roles.

Job Responsibilities

Manage inbound enquiries and outbound follow-ups through phone calls, WhatsApp, social media, website enquiries, and partner referrals.

Introduce patients to the dental clinic, its services, treatment procedures, and dentists' professional backgrounds.

Understand patients' dental needs, expectations, and concerns, and coordinate appropriate consultations and appointments.

Respond promptly to enquiries and explain clinic services, treatment packages, pricing, instalment plans, and ongoing promotions using approved information.

2. Patient Education & Treatment Recommendations

Provide patients with clear and comprehensive oral health education.

Explain dentist-recommended treatment plans, procedures, and available treatment options to help patients make informed decisions.

3. Treatment Quotations & Product Recommendations

Prepare and present treatment quotations based on treatment plans prescribed by dentists.

Explain treatment costs, payment options, and relevant dental products or services where appropriate.

Support and participate in clinic marketing campaigns, promotional events, and patient acquisition activities.

Follow up with campaign participants and potential patients to encourage clinic visits and consultations.

5. Patient Relationship Management

Establish and maintain positive relationships with patients through regular communication and follow-ups.

Address patients' enquiries and concerns professionally throughout their treatment journey.

Follow up with patients on proposed treatment plans and outstanding quotations.

Build rapport, address non-clinical questions and concerns, and guide patients through the decision-making process.

Assist patients in proceeding with dentist-recommended treatments and converting enquiries into confirmed appointments and treatment sign-ups.

Work towards agreed sales targets, appointment targets, and patient conversion KPIs.

Work closely with dentists, dental nurses, receptionists, and management to ensure effective patient coordination, smooth communication, and excellent customer service.

Job Requirements

Local candidate only

Minimum qualification: SPM / Diploma or higher

1–2 years of experience in telesales, inside sales or outbound sales. Experience in dental, healthcare, aesthetics or a related industry is an advantage.

Candidates with dental assistant experience who are interested in transitioning into a sales role are also welcome to apply.

Strong verbal and written communication skills, with the ability to build rapport and explain information clearly.

A results-driven approach, with confidence in handling objections, following up and working towards sales targets.

Good organisation and attention to detail, with the ability to manage multiple enquiries, maintain accurate records and work independently and with others.

Communication skills: Must be confident in explaining dental treatments to patients.

Sales ability: Able to follow up with patients and convert enquiries into confirmed treatments.

Patient service: Able to build trust and maintain good relationships with patients.