Inside Sales Representative - ASPAC

SmartHire by SEEK; Penang; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

16 days annual leave

EPF, SOCSO, EIS contributions

Medical insurance

Job summary

Dynisco AMETEK in Malaysia is seeking an Inside Sales Representative - ASPAC to support ASPAC sales growth from Penang. You will build customer relationships, manage territory, develop quotes, coordinate orders, and drive eCommerce adoption to improve overall customer experience.

The role requires a bachelor's degree with 3 years inside sales or customer service or 7 years in inside sales, plus fluent Mandarin and English, experience with ERP/CRM, and familiarity with import/export processes.

Qualifications

• Bachelor's degree with three years inside sales or customer service experience, or seven years as an inside salesperson or customer service representative.
• B2B territory experience with proven sales or customer service results.
• Experience using MS Office, ERP and CRM systems for sales administration.

Responsibilities

• Build customer relationships to support retention and meet monthly/annual targets.
• Manage territory growth by developing existing customers and new opportunities.
• Develop quotes and forecasts; follow up through CRM and communicate pipeline activity.
• Prospect new opportunities via outbound calls to support business development.
• Coordinate customer orders with internal teams; provide technical assistance.
• Drive eCommerce adoption and support the full order journey from setup to post-sales support.

Skills

Mandarin-English proficiency

Communication

Organization

Education

Bachelor's degree

Tools

Microsoft Office

ERP

CRM systems

Job description

Our client "Dynisco AMETEK" is seeking an Inside Sales Representative - ASPAC to join their team!

This is an opportunity to support ASPAC sales growth through customer relationship building, territory management, quotations, order coordination and post-sales support.

What you\'ll be doing?

• Build customer relationships: Work collaboratively to strengthen customer connections, support retention and contribute to monthly and annual sales targets.


• Manage territory growth: Look after an existing book of business while developing new customers within an assigned territory.


• Develop quotes and forecasts: Prepare customer quotations and pricing, follow up through the CRM system, and communicate pipeline activity and short-range product forecasts.


• Prospect new opportunities: Carry out outbound calling and lead prospecting when required to support business development.


• Coordinate customer orders: Work with customers and internal teams to support timely delivery and provide technical assistance on Dynisco products and services.


• Drive eCommerce adoption: Encourage customer sign-up and adoption of the eCommerce platform.


• Provide responsive support: Manage incoming phone calls and email enquiries from customers, company representatives and sales managers.


• Support the full order journey: Set up customers, enter orders in the ERP system, and coordinate post-sales assistance for technical queries, repairs and returned items.

Who are they looking for?

• Relevant education and experience: A bachelor's degree with three years of inside sales or customer service experience, or equivalent experience with at least seven years as an inside salesperson or customer service representative.


• B2B territory experience: Professional B2B sales and/or customer service experience with a proven ability to manage a sales territory.


• Systems capability: Experience using Microsoft Office, ERP and CRM systems to support accurate and efficient sales administration.


• Language proficiency: Ability to speak and write Mandarin and English is required for communication with customers and internal stakeholders across the ASPAC territory.


• Manufacturing exposure: Prior inside or outside sales experience in a manufacturing environment is strongly valued.


• Import/export knowledge: Familiarity with import/export processes and procedures is preferred.


• Communication and organisation: Excellent communication and customer relationship skills, with the ability to manage multiple priorities while keeping customers and results in focus.

Why you should consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• 16 days of annual leave.


• EPF, SOCSO and EIS contributions.


• Medical insurance.

All information received will be kept strictly confidential and will be used only for employment-related purposes.