Inside Sales Associate

Fortive; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Fortive is seeking an Inside Sales and Customer Support professional to drive lead qualification, handle inbound inquiries, and renew care plans across Southeast Asia with a focus on Indonesia. The role requires a Bachelor’s degree and 2+ years in related fields.

You will engage customers in English and Bahasa, with Mandarin as a plus, to expand relationships, qualify sales opportunities, and support revenue growth. Applicants should be target-driven and detail-oriented.

Qualifications

• Bachelor’s degree is required.
• At least 2 years of experience in Inside Sales or Customer Service.
• Strong communication and customer engagement skills.
• Fluent in English and Bahasa; Mandarin is a strong plus.
• Ability to work in a target-driven environment.
• Detail-oriented with strong execution capabilities.

Responsibilities

• Lead Generation: engage with prospects via phone, email, and digital channels; qualify leads; generate high-quality SQLs for distributors and follow-up; maintain CRM data quality.
• Inbound Customer Support: serve as first point of contact for inquiries; answer product/service questions; track repair case progress.
• Care Plan Renewal: follow up on renewals; generate quotations; collaborate with Service team on renewal processing; identify upsell opportunities and contribute to revenue growth.

Skills

Lead qualification

Inbound support

CRM software

English

Bahasa

Mandarin

Education

Bachelor’s degree

Tools

CRM software

Job description

GENERATL SUMMARY

This is an Inside Sales and Customer Support role, responsible for lead qualification, inbound customer handling, and care plan renewal across Southeast Asia, with a focus on Indonesia.

ROLE AND RESPONSEIBILITY

1. Lead Generation

• Engage with prospects through phone, email, and digital channels
• Qualify campaign leads and identify sales opportunities
• Generate high-quality leads (SQLs) for distributors and sales follow-up
• Maintain a high-quality customer database in CRM

2. Inbound Customer Support

• Act as the first point of contact for customer inquiries through phone and email
• Handle product/service-related questions timely
• Track and communicate repair case progress to customers

3. Care Plan Renewal

• Follow up with customers on upcoming renewals
• Generate quotation and work with Service team on renewal processing
• Identify potential upsell opportunities
• Contribute directly to recurring revenue growth

QUALIFICATIONS

• Bachelor’s degree
• At least 2 years of relevant experience in Inside Sales or Customer Service
• Strong communication and customer engagement skills
• Fluent in English and Bahasa. Mandarin is a strong plus
• Ability to work in a target-driven environment
• Detail-oriented with strong execution capabilities

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.