Regional Customer Center Lead – SEA Growth & Retention

Fortive; Kuala Lumpur; Vor Ort; MYR 90.000 - 150.000; Vollzeit

Zusammenfassung

Fortive Leads Southeast Asia Customer Center to drive SQL generation, care plan renewals, and inbound support for Singapore, Malaysia, and the Philippines. You will lead a lean team, shaping customer engagement, pipeline growth and service excellence across the region.

The role emphasizes cross-functional collaboration with Sales, Distributors and Marketing, and requires strong leadership and multilingual communication skills.

Qualifikationen

• Bachelor’s degree or above.
• More than 5 years of experience in Inside Sales or Customer Center.
• Proven team management experience preferred.
• Strong understanding of B2B sales and lead management.
• Fluent in English, Malay and Mandarin.
• Excellent communication and stakeholder management skills.

Aufgaben

• Lead and manage the Southeast Asia customer center team to achieve business targets.
• Establish standardized processes across markets to ensure consistent customer experience.
• Leverage Five9 phone system to setup routings for different countries across the region.
• Monitor team performance and drive continuous improvement.
• Drive SQL and opportunity generation through campaigns and database prospecting.
• Collaborate closely with Sales, Distributors and Marketing teams to improve conversion rates.
• Maintain a high-quality customer database in CRM.
• Lead Care Plan renewal strategy to grow recurring revenue.

Kenntnisse

Inside sales

Team leadership

Lead management

B2B sales

Fluent in English

Fluent in Malay

Fluent in Mandarin

Ausbildung

Bachelor’s degree or above

Tools

Five9

Jobbeschreibung

Fortive Leads Southeast Asia Customer Center to drive SQL generation, care plan renewals, and inbound support for Singapore, Malaysia, and the Philippines. You will lead a lean team, shaping customer engagement, pipeline growth and service excellence across the region.

The role emphasizes cross-functional collaboration with Sales, Distributors and Marketing, and requires strong leadership and multilingual communication skills.