Indoor Sales & Order Fulfillment Specialist

Melewar Steel Tube Sdn Bhd; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Job summary

Melewar Steel Tube Sdn Bhd in Shah Alam invites a Sales & Customer Service Executive (Indoor) to support end-to-end order processing, quotations, PO entry, stock checks and delivery coordination. The role requires strong communication with Mandarin-speaking clients and proficiency in MS Office.

The successful candidate will liaise with production, warehouse, logistics and finance to ensure timely fulfilment and complete export documentation when needed.

Qualifications

• Experience: Minimum 1 year of indoor sales experience.
• Preferably with sales experience in steel or related industrial sector.
• Mandarin as primary language; English a plus.
• Proficient in Microsoft Office.

Responsibilities

• Handle customer enquiries and prepare quotations based on pricing and stock availability.
• Process customer Purchase Orders (PO) and key in order details for processing.
• Monitor outstanding orders and arrange trucking/transport for timely delivery.
• Prepare Mill Certificates and ensure K2 Forms are provided to customers promptly.
• Coordinate with Warehouse and Logistics on delivery arrangements.
• Prepare and maintain documentation for export shipments and export rebates.
• Ensure all supporting documents for export rebate applications are complete and submitted on time.
• Liaise with customers on order status, delivery schedules and documentation requirements.
• Coordinate with Production, Planning, Warehouse, Logistics and Finance to ensure smooth order fulfilment.
• Assist with audit requirements by providing necessary supporting documents.

Skills

Mandarin

Communication

English

Negotiation

Interpersonal skills

Education

Degree in Business/Marketing or related field

Tools

Microsoft Office

Job description

Melewar Steel Tube Sdn Bhd in Shah Alam invites a Sales & Customer Service Executive (Indoor) to support end-to-end order processing, quotations, PO entry, stock checks and delivery coordination. The role requires strong communication with Mandarin-speaking clients and proficiency in MS Office.

The successful candidate will liaise with production, warehouse, logistics and finance to ensure timely fulfilment and complete export documentation when needed.