Indoor Sales Executive/ Sales Support

APEX LOGISTICS INTERNATIONAL (M) SDN. BHD.; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

APEX LOGISTICS INTERNATIONAL (M) SDN. BHD.

in Penang seeks an Indoor Sales Executive to provide administrative, operational, and commercial support to the Sales team by handling quotations, customer inquiries, sales documentation, intercompany billing, and coordination with internal departments. The role requires a Diploma or Bachelor's degree and at least 1 year of relevant experience in freight forwarding or logistics.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, Logistics, Marketing, or a related field.
• Minimum 1 year of experience in Indoor Sales, Customer Service, Freight Forwarding, Logistics, or a related commercial support role.
• Knowledge of air freight, sea freight, road transport, customs clearance, and logistics operations.
• Strong communication and customer service skills.
• Good organizational and administrative capabilities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Attention to detail with strong accuracy in quotation and documentation management.
• Ability to manage multiple tasks and work under tight deadlines.
• Strong interpersonal skills and ability to work collaboratively across departments.
• Proactive, adaptable, and committed to continuous learning and process improvement.

Responsibilities

• Support intercompany billing processes and ensuring timely and accurate billing transactions.
• Prepare freight quotations for air freight, sea freight, road transport, and other logistics services.
• Follow up on quotations with customers to maximize conversion opportunities and secure new business.
• Assist Sales team / Branch Manager in managing existing customer accounts and identifying opportunities for business growth.
• Support tender submissions, Requests for Quotation (RFQ), rate negotiations, and customer presentation preparations as required.
• Respond promptly and professionally to customer enquiries regarding freight rates, transit times, schedules, service options, and shipment status.
• Coordinate closely with Operations, Customer Service, Finance, and other internal departments on shipment requirements, documentation, invoicing, and credit terms.
• Monitor the progress of shipments and support smooth communication between customers and internal stakeholders.
• Escalate customer concerns and coordinate with relevant departments to ensure timely resolution.
• Ensure all sales support activities comply with company policies and SOPs; maintain confidentiality of information.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Multitasking

Interpersonal skills

Proactive and adaptable

Education

Business Administration / Logistics

Tools

Microsoft Office

Job description

The Indoor Sales Executive is responsible to provide administrative, operational, and commercial support to the Sales team/ Branch Manager by managing quotations, customer enquiries, sales documentation, intercompany billing, and coordination with internal departments. The role ensures efficient sales operations, supports business growth initiatives, and maintains high levels of customer satisfaction.

Key Responsibilities

Support intercompany billing processes and ensuring timely and accurate billing transactions.

Prepare freight quotations for air freight, sea freight, road transport, and other logistics services.

Follow up on quotations with customers to maximize conversion opportunities and secure new business.

Assist Sales team / Branch Manager in managing existing customer accounts and identifying opportunities for business growth.

Support tender submissions, Requests for Quotation (RFQ), rate negotiations, and customer presentation preparations as required.

Customer Service & Relationship Management

Respond promptly and professionally to customer enquiries regarding freight rates, transit times, schedules, service options, and shipment status.

Provide after-sales support to customers and ensure service issues are addressed effectively.

Maintain strong customer relationships through regular communication and follow-up activities.

Escalate customer concerns and coordinate with relevant departments to ensure timely resolution.

Documentation & Administration

Prepare, maintain, and update all sales related documents including quotations, customer records, and reports.

Coordination & Operations Support

Coordinate closely with Operations, Customer Service, Finance, and other internal departments on shipment requirements, documentation, invoicing, and credit terms.

Monitor the progress of shipments and support smooth communication between customers and internal stakeholders.

Assist in resolving operational, documentation, and billing issues to ensure service excellence.

Compliance & Continuous Improvement

Ensure all sales support activities comply with company policies, standard operating procedures (SOPs), and freight forwarding regulations.

Maintain confidentiality of customer and commercial information.

Support process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.

Support special projects as assigned, in line with business priorities and within the scope of the role.

Diploma or Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Logistics, Marketing, or a related field.

Minimum 1 year of experience in Indoor Sales, Customer Service, Freight Forwarding, Logistics, or a related commercial support role. Experience in the freight forwarding, or logistics is preferred.

Knowledge of air freight, sea freight, road transport, customs clearance, and logistics operations.

Strong communication and customer service skills.

Good organizational and administrative capabilities.

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Attention to detail with strong accuracy in quotation and documentation management.

Ability to manage multiple tasks and work under tight deadlines.

Strong interpersonal skills and ability to work collaboratively across departments.

Proactive, adaptable, and committed to continuous learning and process improvement.

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