INDOOR SALES SUPPORT

Global Track Lines (M); Port Klang; On-site; MYR 30,000 - 54,000; Full time

Job summary

Global Track Lines (M) is seeking a dedicated Customer Service/Operations professional in Port Klang, Malaysia. You will handle inquiries from existing customers, communicate with overseas agents, and quote on Sea and Air freight, customs forwarding, warehousing, and door delivery services.

The role requires at least a Diploma or higher secondary education and a minimum of one year in forwarding/shipping with strong multitasking and time-management skills.

Qualifications

• At least a Higher Secondary/STPM or Diploma in related field.
• Minimum 1 year of experience in customer service, documentation or operations in forwarding/shipping.
• Multitasking with strong communication and time management skills.

Responsibilities

• Contacting existing customers and gaining inquiries for exports and imports.
• Liaising with overseas agents via email for inquiries.
• Obtain best shipping rates and quote customers and overseas agents for Sea/Air freight, customs forwarding, warehousing and door delivery.
• Gather competitor and customer information to understand local market trends and competition.
• Share information within the sales team to improve service against competition.
• Follow up on quotes to secure business and negotiate freight rates to increase revenue.
• Negotiate costing to obtain bookings while maximizing profitability.
• Provide outstanding customer service and prompt responses to inquiries.
• Register customer complaints and report to management for corrective action.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Multitasking

Time management

Education

Higher Secondary/STPM or Diploma in related field

Tools

Export documentation

Forwarding/shipping operations

Job description

• Contacting existing customers and gaining inquiries both exports and imports.
• dealing with oversea agent for all the inquiries by email.
• Obtaining best shipping rates and quoting customers and oversea agents for Sea freight, Air freight, Customs forwarding, warehousing and door delivery.
• Gather competitor and customer information through indoor sales activities in order to create awareness of local market trends and competitor activities.
• Sharing information within the sales team members in order to improve and identify the most appropriate service against the competition.
• Following up all quotes to gain business and negotiating Freight rates to increase revenue.
• Negotiating costing to obtain booking whilst maximizing profitability and gaining the business.
• Offer outstanding customer service and prompt response to relevant customers inquiries.
• Registering any customer complaint and reporting to the superior and the management for immediate corrective action.
• Perform any ad-hoc duties as assigned or required from time to time.

Requirements:

• Possess at least Higher Secondary/STPM or Diploma in related field.
• Minimum 1 years of working customer service/documentations/operations experiences in forwarding/shipping environment;
• Multitasking with communications and time management skills