Indoor Sales Development Representative (Singapore Accounts)

ViewQwest Management Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Yearly Increment & Subsidized Internet

Job summary

ViewQwest Management Sdn Bhd in Johor Bahru is seeking an Indoor Sales Development Representative for Singapore accounts. You will qualify leads, prospect new business, and manage an inherited portfolio of Singapore small-enterprise customers, mainly via phone, email, WhatsApp and digital channels.

You will pass high-potential opportunities to Territory Sales Account Managers. Daily tasks include lead qualification, outbound outreach, renewals and upsell, and collaboration with Marketing,

Qualifications

• Experience in telco or ISP inside sales, telesales or business development.
• Comfortable with daily cold-calling and structured outreach.
• Working knowledge of IT, with the ability to explain cybersecurity and network solutions to business customers.
• Strong proficiency in English, written and spoken, for dealing with Singapore customers.
• Organised and disciplined with CRM use and follow-up.

Responsibilities

• Inbound lead qualification: respond promptly to leads from digital campaigns and partners.
• Outbound prospecting: cold-calling and outreach to generate qualified meetings.
• Small enterprise account management: manage an inherited portfolio with renewals and upsell potential.
• Renewals & upsell: contact customers before expiry to renew and upgrade services.
• Sales handoff & collaboration: pass opportunities to Account Managers with context and next steps.
• CRM & pipeline discipline: keep records accurate and up to date.

Skills

Cold-calling

CRM familiarity

English proficiency

IT literacy

Account management

Job description

Indoor Sales Development Representative (Singapore Accounts)

About the role
Join our Johor Bahru office to qualify leads, prospect new business and look after an inherited portfolio of Singapore small-enterprise customers. You will work mainly by phone, email, WhatsApp and digital channels, and pass high-potential opportunities to our Territory Sales Account Managers.

Key Responsibilities

Inbound lead qualification: Respond promptly to leads from digital campaigns, events, webinars, website enquiries and partners. Understand each prospect’s requirements, timing, budget and decision process, then decide whether to handle the lead yourself or pass it to a Territory Sales Account Manager.

Outbound prospecting: Run structured cold-calling and outreach across phone, email, WhatsApp and digital channels using pre-qualified databases. Identify decision-makers and generate qualified meetings for Account Managers.

Small enterprise account management: Own an inherited portfolio of small-enterprise customers, managed mainly by remote engagement. Handle renewals and basic commercial enquiries, and elevate larger or more complex opportunities.

Renewals & upsell: Contact customers ahead of contract expiry and complete renewals on time. Identify opportunities to upgrade bandwidth, add locations or adopt network and cybersecurity services, and recommend high-potential accounts for Account Manager coverage.

Sales handoff & collaboration: Pass qualified opportunities to Account Managers with clear context, stakeholders and next steps. Give Marketing feedback on lead quality and campaign performance, and work with Pre-Sales and Product on standard solutions.

CRM & pipeline discipline: Keep records of leads, interactions and opportunities accurate and up to date, and follow lead-routing and qualification processes.

Requirements

Experience in telco or ISP inside sales, telesales or business development

Comfortable with daily cold-calling and structured outreach

Working knowledge of IT, with the ability to explain cybersecurity and network solutions to business customers

Strong proficiency in English, written and spoken, for dealing with Singapore customers

Organised and disciplined with CRM use and follow-up

Able to work on-site at our Johor Bahru office

ViewQwest is a regional telco & ICT services provider with operations in Singapore (HQ), Malaysia, Philippines & Hong Kong.

We specialize in providing Domestic and Global Connectivity, Managed Network and Managed Security solutions. We are a trusted partner of global Fortune 500 companies and top enterprises in SEA.

For the past 20 years, we serve a wide range of industries and have helped many businesses build & transform their network & security infrastructure, securely move to the cloud, and achieve their digital agenda.

Perks and benefits Medical Dental Vision Yearly Increment & Subsidized Internet Plans

What can I earn as a Sales Development Representative