Technical Helpdesk Specialist: Incident & Support Ops

Infomina; Klang City; On-site; MYR 33,000 - 56,000; Full time

Job summary

Infomina is hiring for an IT Incident Management role in Klang City, Malaysia. Fresh graduates are welcome to apply and will handle incident definition, escalation, ticket logging, and coordination with third-party vendors to ensure timely resolution.

The role involves daily performance tracking, managing service interruptions, user account administration, and conducting periodic satisfaction surveys to share findings with stakeholders.

Qualifications

• Degree in Computer Science or related field.
• Fresh graduates are encouraged to apply.

Responsibilities

• Incident/Problem definition and assignment of problem
• Incident/Problem escalation management
• Call Logging System Management (log call/assign call ticket, update ticket status, ticket resolution and closure)
• Coordinate with Third party vendor to resolve problems
• Daily Performance tracking and reporting (open tickets and TAT tracking)
• Broadcast service interruptions User/application Account administration
• Conduct periodic user satisfaction survey and share findings
• Handling day-to-day ticket issues and escalating to the Resolver Groups (Specialists or Vendors) as required to bring the resolution of the ticket back on schedule

Education

Bachelor's degree in Computer Science

Job description

Infomina is hiring for an IT Incident Management role in Klang City, Malaysia. Fresh graduates are welcome to apply and will handle incident definition, escalation, ticket logging, and coordination with third-party vendors to ensure timely resolution.

The role involves daily performance tracking, managing service interruptions, user account administration, and conducting periodic satisfaction surveys to share findings with stakeholders.